Mery Raudales
Gardena,CA
Summary
20+ years of transportation, Sales and customer service experience. Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Monivar Transport Inc
Gardena, CA
07.2018 - Current
Sales Manager
Monivar Transport Inc
Garden, MI
07.2018 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Transportation Manager
MR Global Logistics
Gardena, CA
01.2015 - 06.2019
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Organized records of vehicles, schedules and completed orders.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Oversaw team of Number drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Customer Service Executive
J&N Logistics Inc
Carson, CA
05.2014 - 12.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Education
Diploma - Business Administration
EUI
Los Angeles, CA06.2000
Diploma -
Santa Monica High School
Santa Monica, CA06.1996
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Management
- Client Relations
- Logistics Management
- Invoice Processing
- Customer Retention
- Business Administration
- Business Planning
- Management
Certification
Hazmat
Languages
Spanish
Timeline
Operations Manager
Monivar Transport Inc
07.2018 - Current
Sales Manager
Monivar Transport Inc
07.2018 - Current
Transportation Manager
MR Global Logistics
01.2015 - 06.2019
Customer Service Executive
J&N Logistics Inc
05.2014 - 12.2014
Diploma - Business Administration
EUI
Diploma -
Santa Monica High School