Mesa Ostervold
Broken Arrow,OK
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Woodland West Pet Resort
Tulsa, OK
09.2016 - 05.2026
- Assisted in daily operations to ensure smooth workflow and customer satisfaction.
- Supported team in maintaining cleanliness and organization of facility and equipment.
- Engaged with pet owners to address inquiries and provide information about services.
- Collaborated with staff to implement safety protocols for animal handling and care.
- Aided in scheduling appointments and managing reservations for pet services.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Daycare Teacher
Ships Ahoy
Broken Arrow, OK
10.2015 - 07.2016
- Developed engaging lesson plans to promote cognitive and social skills in children.
- Implemented effective classroom management strategies to maintain a positive learning environment.
- Fostered strong relationships with parents through regular communication and progress updates.
- Coordinated activities that encourage creativity and teamwork among children.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05-2011
Skills
- Customer service
- Money handling
- Decision-making
- Problem-solving
- Team motivation
- Customer relations
- Time management
- Staff supervision
- Conflict resolution
- Staff development
- Project management
- Adaptability and flexibility
Timeline
Assistant Manager
Woodland West Pet Resort
09.2016 - 05.2026
Daycare Teacher
Ships Ahoy
10.2015 - 07.2016
High School Diploma -
Broken Arrow High School