MESCHELLE WIGHTMAN

Same as below

• Proficient in MS Word, Excel
• Strong verbal, listening and written skills
• Adept at prioritizing and completing whatever necessary task to meet customers needs.
• Comfortable in interacting with all levels of organizations and public.
• Worked daily using medical terminology and medical billing and coding.
• Comfortable leading and finding solutions to achieve individual and team goals.
• Claims, Prior authorization and Prescription Support as third party administrator for self funded PPOs
• Delivered exceptional customer service through effective communication and problem-solving skills.
• Collaborated with enrollment, claims and other cross-functional teams to resolve complex customer issues efficiently.
• Ensured compliance with regulatory standards by maintaining accurate documentation of patient encounters and health interventions.
• Worked well in a team setting, providing support and guidance.

Processed applications for financial assistance to support low-income families with heating and energy needs. Handled high volumes of inbound calls to assist clients effectively.

• Processed customer requests and addressed complaints regarding duplicate orders and orders not received. Assisted customers with changes and cancellations of orders. Supported contractors by providing information on product availability.

• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.

Achieved efficient order processing and delivery scheduling through effective management of inbound calls. Facilitated member comprehension of test operations and results, leading to improved customer satisfaction. Fostered collaboration among teams to address intricate customer concerns, strengthening service delivery.

Assisted members with enrollment in preferred HMO plans through inbound calls. Collaborated with DHS Forward Health providers to facilitate member needs.

• Provided service to callers requesting to cancel services
• Solicited sales of new or additional services or products

• Provided service to callers requesting to cancel services
• Solicited sales of new or additional services or products
• Provided technical direction to customers
• Assisted in training and orientation for new agents