Point click care
Mesgana Gebretekle
Blacksburg,VA
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Behavioral Health Specialist
Sevita
Blacksburg, VA
11.2022 - Current
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Implemented and established behavior strategies by setting rules, reiterating expectations and rewarding good behavior for over 15 students.
Team Lead Manager
Sevita
Blacksburg, VA
01.2021 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Participate in community outings, house orientation to all new employees, serve as a role model to staff assuring that documentation is completed accurately and timely.
- Work closely with our clinical staff to support the therapeutic and behavioral plans in place.
Medical Administrator
Sevita
Blacksburg, VA
01.2021 - Current
- Administers prescribed medication to patients and maintains related medical records under immediate supervision.
- Verified identity of patients receiving medication and record name of drugs, dosage, and time of administration on specified forms of records.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Facilitated performance improvement initiatives for CME credit.
Team Lead Manager
The Mentor Network- REM
Blacksburg, VA
09.2017 - 01.2021
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Provide leadership and supervision to staff in the residence and community while providing direct services to individuals we serve.
- Attend training for individuals served to assure their objectives, and company goals are achieved.
- Review individuals served progress, coordinate, and implement shift objectives.
IT Support Technician
New River Community College
Christiansburg, VA
01.2017 - 02.2018
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided tech support for software and hardware issues, including but not limited to installing printer drivers, troubleshooting network connectivity issues, and resolving licensing issues.
- Maintained functionality of the lab printers and computers to ensure continuous operations.
Inventory Supervisor
Safeway
Silver Spring, MD
05.2016 - 01.2017
- Monitored customer return shipments and communicated damages to manufacturer.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Manages inventory tracking system to record deliveries, shipments and stock levels
- Analyzes daily product and supply levels to anticipate inventory problems and shortages.
Education
High School Diploma -
Bethesda-Chevy Chase High School
Bethesda, MD 01.2011 - 05.2015
Associate of Arts - General Studies
New River Community College
Dublin, VA 02.2017 - 05.2019
Bachelor of Science - Information Technology
Radford University
Radford, VA 02.2019 - Current
Skills
Medication Management
Software
Microsoft Office
MAR
Microsoft SQL
Certification
Registered Behavior Technician
Timeline
Behavioral Health Specialist
Sevita
11.2022 - Current
Registered Behavior Technician
11-2022
Team Lead Manager
Sevita
01.2021 - Current
Medical Administrator
Sevita
01.2021 - Current
Bachelor of Science - Information Technology
Radford University
02.2019 - Current
Team Lead Manager
The Mentor Network- REM
09.2017 - 01.2021
Associate of Arts - General Studies
New River Community College
02.2017 - 05.2019
IT Support Technician
New River Community College
01.2017 - 02.2018
Inventory Supervisor
Safeway
05.2016 - 01.2017
High School Diploma -
Bethesda-Chevy Chase High School
01.2011 - 05.2015
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