Mesha Davis
Stuart,FL
Summary
Dynamic Shift Supervisor at Trulieve with a proven track record in operations management and team leadership. Expert in cash handling and employee training, I enhanced customer satisfaction through effective problem-solving and staff motivation. Committed to workplace safety, I successfully implemented inventory control strategies, ensuring accuracy and efficiency in daily operations.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Trulieve
Stuart, FL
05.2024 - Current
- Oversaw daily operations and enforced adherence to safety regulations.
- Facilitated training and mentorship for team members on product knowledge and customer service standards.
- Executed inventory control strategies to ensure stock accuracy and minimize discrepancies.
- Managed staff scheduling to ensure optimal coverage during peak business hours.
- Addressed customer inquiries and complaints, ensuring high satisfaction levels.
- Facilitated onboarding of new employees and assigned daily tasks and responsibilities.
- Executed store opening and closing procedures while ensuring accurate till balancing.
- Oversaw cash handling procedures to ensure accuracy in financial transactions and reduce discrepancies in daily reconciliations.
- Addressed and resolved customer inquiries and concerns with efficiency.
Bartender
Frazier Creek Brewery and Distillery
Stuart
03.2024 - Current
- Prepared and served a diverse range of craft beers and cocktails to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Engaged customers with product knowledge, recommending beverages based on preferences to increase satisfaction.
- Assisted in inventory management, tracking supplies to ensure timely replenishment of stock levels.
- Trained new bartenders on company protocols, service standards, and effective customer interaction techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Charlie’s Bar &Grill
Stuart, FL
09.2017 - 12.2023
- Collaborated with kitchen staff to coordinate food and drink pairings, enhancing overall dining experience.
- Implemented efficient workflow processes during peak hours, improving service speed and customer turnover rate.
- Developed seasonal cocktail menus in collaboration with management to align offerings with brewery themes and trends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Science - Business
Palm Beach State College
West Palm Beach, FL06.2022
High School Diploma - General Studies
Port Huron Nothern
Port Huron, MI06.2005
Skills
Cash handling
Employee training
Workplace safety
Staff management
Operations management
Labor and food cost control
Team leadership
Problem-solving
Team supervision
Positive attitude
Team motivation
Strong verbal and written communication
Creative problem solving
Timeline
Shift Supervisor
Trulieve
05.2024 - Current
Bartender
Frazier Creek Brewery and Distillery
03.2024 - Current
Bartender
Charlie’s Bar &Grill
09.2017 - 12.2023
Associate of Science - Business
Palm Beach State College
High School Diploma - General Studies
Port Huron Nothern