Meshawn Glass
Palmetto,GA
Summary
Proactive and results-oriented Contact Representative at the Internal Revenue Service with extensive experience in taxpayer support and tax law implementation. Proven track record in streamlining administrative processes and delivering exceptional service in social and healthcare settings. Highly skilled in organizational tasks, precise data entry, and effective problem-solving.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
Chamblee, GA
01.2024 - Current
- Provided expert taxpayer support, enhancing client experience
- Implemented tax laws with analytical precision, improving compliance rates
- Innovatively resolved balance disputes, boosting client satisfaction
- Promptly settled balance disagreements, ensuring taxpayer compliance
- Utilized advanced problem-solving skills to expedite resolution processes
- Conducted Thoroughly research to ensure accurate advice on balances due.
Publix | Pharmacy Technician
Senoia, GA
03.2023 - Current
- Maintained patient confidentiality while handling sensitive data
- Accurately measured and verified medication dosages, ensuring patient safety
- Resolved customer services issues efficiently, maintaining high satisfaction
- Ensured compliance with state regulations for pharmacy safety and cleanliness.
Social Service Technician
Coweta Co- DFCS
Newnan, GA
04.2023 - 01.2024
- Facilitated housing relocation for dislocated individuals, Improving client stability
- Safely transported clients to essential appointments, Ensuring their wellbeing
- Streamlined administrative support to case managers, Increasing efficiency
- Processed foster care invoices accurately and promptly
- Provided empathetic care during client interactions enhancing trust and service acceptance.
Education
Cancer Registry Management Certificate -
University of Cincinnati Clement College
Cincinnati, OH04.2022
Diploma in Medical Billing and Coding -
Ashworth College
Norcross, GA02.2017
Bachelor in Sociology -
Ashford University
San Diego, CA05.2010
Skills
- Interoffice Communications
- Problem Solving
- Accuracy and Attention to Detail
- Organizational Skills
- Computer and Tech Skills
- Data Entry and 10-Key
- Efficient and Detail-Oriented
- Coordinating Referrals
Certification
Pharmacy Technician License
Timeline
CONTACT REPRESENTATIVE
INTERNAL REVENUE SERVICE
01.2024 - Current
Social Service Technician
Coweta Co- DFCS
04.2023 - 01.2024
Publix | Pharmacy Technician
03.2023 - Current
Cancer Registry Management Certificate -
University of Cincinnati Clement College
Diploma in Medical Billing and Coding -
Ashworth College
Bachelor in Sociology -
Ashford University