Detail-oriented office manager with expertise in customer service and organizational skills. Proven ability to enhance communication and streamline processes to improve office efficiency.
Overview
9
9
years of professional experience
Work History
Office Manager
Absolute Healing Behavioral Health
Gwynn Oak, MD
12.2024 - Current
Managed daily office operations to ensure efficiency and compliance with company policies.
Coordinated communication between departments to facilitate smooth workflow and information sharing.
Implemented scheduling systems for staff meetings, enhancing collaboration and productivity.
Maintained accurate records of patient appointments and billing information using electronic health record systems.
Developed onboarding materials for new hires, streamlining training processes and improving retention rates.
Intake Specialist
Maryland Community Health Initiatives
Baltimore, MD
07.2017 - 11.2025
Facilitated patient intake processes to ensure timely and accurate information collection.
Coordinated communication between patients and healthcare providers to enhance service delivery.
Streamlined data entry procedures, improving accuracy of patient records and documentation.
Developed training materials for new staff to promote understanding of intake protocols.
Implemented quality assurance measures to maintain compliance with healthcare regulations.
Education
High School Diploma - Addictions And Behavioral Health
MABPCB
Baltimore, MD
Skills
Customer service
Office management
Organizational skills
Office administration
Customer relations
Peer Support
Timeline
Office Manager
Absolute Healing Behavioral Health
12.2024 - Current
Intake Specialist
Maryland Community Health Initiatives
07.2017 - 11.2025
High School Diploma - Addictions And Behavioral Health