Mesia Gordon
Flower Mound,TX
Summary
Achieved significant improvements in client and staff satisfaction at American Addiction Centers by tailoring behavior change programs and enhancing team efficiency. Leveraged expertise in mental health support and documentation skills, resulting in enhanced service delivery and operational success. Competent Health Tech knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.
Overview
24
24
years of professional experience
Work History
Behavior Health Tech
American Addiction Centers
11.2023 - Current
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted thorough assessments of patient needs, identifying appropriate goals and interventions for their unique situations.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Served as an advocate for clients within the treatment team, ensuring their voices were heard and their needs were met.
Warehouse
Amazon
09.2018 - 11.2023
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Admin Supervisor
New Story
03.2011 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
- Connected clients with necessary resources such as tutoring services or mental health counseling for holistic well-being enhancement.
- Liaised between children and guardians to best handle issues specific to youth.
- Played a vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf.
Team Leader
Boys and Girls Club
03.2009 - 04.2011
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Operational Support Technician
Lear Corporation ( General Motors )
02.2000 - 02.2009
- Developed comprehensive training programs, resulting in improved staff performance and skillsets.
- Oversaw quality assurance initiatives, resulting in enhanced product consistency and customer satisfaction levels.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among staff members.
- Provided exceptional customer service by addressing concerns promptly, resulting in increased client retention rates.
- Managed resources effectively to complete projects on time while adhering to budget constraints.
Education
Bachelor of Arts - Criminal Justice
Capital University
Columbus, OH05.2015
No Degree - Criminal Justice
Tri Rivers Center Education
Marion, OH06.2013
Associate of Arts - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI05.2011
Skills
- Security procedures knowledge
- Professional boundaries
- Self-awareness
- Documentation skills
- Mental Health Support
Timeline
Behavior Health Tech
American Addiction Centers
11.2023 - Current
Warehouse
Amazon
09.2018 - 11.2023
Admin Supervisor
New Story
03.2011 - 08.2018
Team Leader
Boys and Girls Club
03.2009 - 04.2011
Operational Support Technician
Lear Corporation ( General Motors )
02.2000 - 02.2009
Bachelor of Arts - Criminal Justice
Capital University
No Degree - Criminal Justice
Tri Rivers Center Education
Associate of Arts - Criminal Justice
Grand Rapids Community College
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