Meslye Rodriguez

• Maintain entrance cleanliness and restock restrooms, enhancing guest satisfaction.
• Greet guests warmly, ensuring a welcoming atmosphere.
• Offer coat checks and assist with guest belongings, improving service efficiency.
• Manage phone desk, handle reservations, and address inquiries promptly.
• Seat guests comfortably, ensuring a pleasant dining experience.
• Ensure optimal guest comfort through meticulous attention to entrance aesthetics, restroom supplies, and personalized greeting protocols.

• Ensured to acknowledge, greet, and seat all guests ensuring an exceptional dining experience with efficiency.
• Managed reservations, table assignments, and overall dining room layout for smooth service.
• Addressed guest personal inquiries, concerns, and requests with professionalism.
• Handled all guest complaints to ensure satisfaction and loyalty
• Built relationships with regular guests to enhance their experience and our clientele.
• Assisted in curating and planning menu’s for private events.
• Ensuring all menus and floor plans are printed and distributed.
• Managed the phone desk and assisted with all varieties of questions or concerns.
• Monitored ambiance to create an inviting dining atmosphere.

• Supervised staff, ensuring policy compliance and safety for all refugees, enhancing security protocols.
• Monitored activities and visitors, maintaining order and safety, contributing to a secure environment.
• Managed table restocking and organization, improving efficiency and guest experience.
• Provided bilingual guidance and information to guests, enhancing communication and support.
• Led bilingual team in shelter operations, ensuring compliance with policies and maintaining safety protocols for refugees. Streamlined visitor monitoring processes.

• Designed and implemented displays aligning with brand standards and seasonal campaigns, boosting sales.
• Analyzed sales data to enhance product placement, resulting in improved visual impact and customer engagement.
• Trained staff on maintaining displays, ensuring consistent and neat visual presentation.
• Collaborated with buying team to optimize product placements, showcasing new arrivals effectively.
• Promoted rewards program, facilitating customer sign-ups and enhancing customer loyalty.
• Monitored store layouts and promotional signage, driving sales growth and improving customer engagement through data-driven merchandising strategies.

• Managed multi-line office phone systems, ensuring efficient communication and client satisfaction.
• Provided bilingual client support, enhancing client experience and accessibility.
• Organized digital documents and client data using Excel and POC systems.
• Processed billing and receipts, maintaining accurate financial records.
• Administered payroll for staff via ADP, ensuring timely and precise payments.

Provided excellent customer service and assisted with product selection.

Managed fitting rooms and processed transactions using cash and card.

Organized and restocked merchandise on the sales floor.

Maintained visual standards and store cleanliness.

Assisted with inventory management and achieved sales targets.