Meta Spencer
Manistique,MI
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Bartender
Eagles F.O.E 3755
Manistique
05.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Server Manager
Tiffani’s cafe
Manistique, MI
06.2023 - 07.2024
- Managed server deployments and configurations, including hardware and software upgrades.
- Monitored system performance to ensure optimal operation of servers.
- Developed policies, procedures, and standards for server management and maintenance.
- Coordinated with vendors regarding the purchase of new server hardware or software products.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Motivated staff through acknowledgment of hard work and achievements.
- Established standards for personnel performance and customer service.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Provided information about menu selections and made recommendations.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Oversaw food preparation and safety protocols to comply with federal, state and local regulatory guidelines regarding food service.
Phone Sales Representative
Turf Badger
Escanaba, Michigan
04.2022 - 06.2023
- Answered incoming calls from potential customers, provided product information and answered questions.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Maintained up-to-date knowledge of all products and services available through the company.
- Developed relationships with customers in order to increase sales opportunities.
- Recorded customer contact information accurately in the database system for future reference.
- Provided accurate pricing information on products or services requested by customers.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Generated leads through cold calling techniques.
- Conducted follow-up calls with existing clients to cross-sell new products.
- Submitted reports detailing call outcomes and results at the end of each shift.
Secretary's Assistant
Keith Spencer Gorest Products
Manistique, MI
06.2008 - 10.2021
- Answered and screened incoming calls for the secretary.
- Organized and maintained filing systems, both paper and electronic.
- Scheduled appointments and meetings for the secretary.
- Coordinated travel arrangements for the secretary's business trips.
- Greeted visitors in a professional manner and directed them to appropriate personnel or departments.
- Processed invoices and other financial records.
- Ordered office supplies when needed.
- Managed mail distribution within the department; opened, sorted, and distributed mail to the appropriate personnel.
- Assisted with special projects assigned by the secretary or management team members.
- Managed calendars of multiple executives and managers simultaneously ensuring that all deadlines were met in a timely fashion.
- Maintained effective communication with internal customers regarding status updates on projects.
- Created detailed documentation outlining step-by-step instructions for completing tasks related to job duties.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Aide/Paralegal
Manistique Area Schools
Manistique, MI
06.2007 - 10.2021
- Assisted teachers with classroom activities and instruction.
- Provided individualized tutoring to struggling students.
- Organized materials for the teacher's use in the classroom.
- Conducted small group activities to reinforce learning objectives.
- Administered standardized tests and assessments as directed by school personnel.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
Education
High School Diploma -
Bay De Noc Community College
Escanaba, MISkills
- Food Running
- Food Service
- Payment Processing
- Suggestive Selling
- Menu Memorization
- Food Preparation
- Beverage Preparation
- Basic accounting
- Maintaining a clean bar
- Handling Difficult Customers
- Engaging personality
- Marketing and sales experience
- Outgoing Personality
- Courteous
- Order Management
- Cash and credit transactions
- Customer Service
- Staff Management
- Service-oriented mindset
- Cash Register Operation
- Customer service expertise
- Outstanding customer service
- Able to stand 10 hours
- Professional Appearance
Timeline
Bartender
Eagles F.O.E 3755
05.2024 - Current
Server Manager
Tiffani’s cafe
06.2023 - 07.2024
Phone Sales Representative
Turf Badger
04.2022 - 06.2023
Secretary's Assistant
Keith Spencer Gorest Products
06.2008 - 10.2021
Aide/Paralegal
Manistique Area Schools
06.2007 - 10.2021
High School Diploma -
Bay De Noc Community College