Summary
Overview
Work History
Education
Skills
LANGUAGE SPEAKING
Timeline
SUMMARY OF QUALIFICATION
Hobbies and Interests
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Metawee Hoffmann

Metawee Hoffmann

Las Vegas

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Server

The Legends Oyster Bar&Grill
08.2022 - 07.2024
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

BF Sushi
07.2021 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Trainee in event and sales department

Ramada Plaza Menam Hotel
05.2018 - 10.2018
  • Ensure customers are happy and satisfied with services provided at the event by getting all the details from customers and giving the right information to other departments who are in charge of the event.

Trainee in front office, food and beverage department as well as bakery

The Plaza Athenee Hotel
08.2016 - 12.2016
  • Work with a team to ensure that customer needs and wishes are being delivered as well as looking for opportunities to maximize customer satisfaction by going above and beyond the customer expectations.

Education for cooking

Mercure Hotel
02.2013 - 06.2013
  • Basic education for cooking in the hotel kitchen.
  • Responsible for preparing food buffets for hotel guests.

Receptionist

Bua Siam Thai-Massage & Spa
08.2009 - 01.2013
  • Receptionist at various studios, taking care about customers, reservations and telephone inquiries.
  • Assigning massage therapists according to customer requests.
  • Responsible for accounting of daily sales (all income) and expenses.
  • Solving occurred problems in the studios.

Education

Executive Program For Law Enforcement -

The Royal Police Cadet Academy (RPCA)
Bangkok, Thailand
05-2021

Master of Science - Political Science And Government

Suan Sunandha Rajabhat University
Bangkok, Thailand
01-2021

Bachelor of Business Administration - Hotel & Resort Management (English Program)

Dusit Thani College
02.2019

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Kings Colleges
06.2014

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Kings Colleges
11.2013

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Education Centre for Special Target Groups
11.2012

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Peslmüller Hauptschule
07.2009

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Table bussing
  • Guest seating
  • Liquor, wine, and food service

LANGUAGE SPEAKING

Thai (native)
German (native)
English

Timeline

Server

The Legends Oyster Bar&Grill
08.2022 - 07.2024

Server

BF Sushi
07.2021 - 05.2022

Trainee in event and sales department

Ramada Plaza Menam Hotel
05.2018 - 10.2018

Trainee in front office, food and beverage department as well as bakery

The Plaza Athenee Hotel
08.2016 - 12.2016

Education for cooking

Mercure Hotel
02.2013 - 06.2013

Receptionist

Bua Siam Thai-Massage & Spa
08.2009 - 01.2013

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Kings Colleges

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Kings Colleges

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Education Centre for Special Target Groups

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Peslmüller Hauptschule

Executive Program For Law Enforcement -

The Royal Police Cadet Academy (RPCA)

Master of Science - Political Science And Government

Suan Sunandha Rajabhat University

Bachelor of Business Administration - Hotel & Resort Management (English Program)

Dusit Thani College

SUMMARY OF QUALIFICATION

  • Extensive customer service and customer care experiences.
  • Ambitious to reach demanding goals.
  • Eager to meet new challenges and quickly assimilate new concepts.
  • Highly responsible and dedicated to work hard with flexible hours.
  • Able to interact with multinational customers and teammates.
  • Having open-minded perspective for effective problem solving.
  • Friendly, humble, punctual, supportive and passionate to hospitality.

Hobbies and Interests

Traveling, Cooking & Baking, Sport: Surfing, Diving, Swimming and Dancing, Cheerleader

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