Meti Lino
Frisco,TX
Summary
Customer service professional bringing hotel, retail, sales, and property-management experience to Flight Attendant work. Delivers calm, polished support during pressure-filled interactions, handles complaints with active listening, and keeps service moving with clear communication and professionalism. Bilingual communication and conflict resolution strengthen passenger care in fast-changing cabin environments.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Leasing Consultant
BELL PARTNERS, INC.
Frisco, TX
06.2025 - Current
- Track [number] resident service requests weekly to support timely follow-up and accurate coordination.
- Deliver professional service to residents and prospects while managing competing priorities in a fast-paced leasing environment.
- Resolve concerns through active listening, clear communication, and practical problem-solving.
- Coordinate payments, documentation, and service requests with accuracy and attention to detail.
Assistant Community Manager
VALCAP GROUP
Denton, TX
01.2024 - 01.2025
- Supported daily operations, maintained resident relationships, and coordinated solutions to customer concerns.
Assistant Community Manager
AEQUITAS RESIDENTIAL LLC
Denton, TX
01.2023 - 01.2024
- Assisted with leasing administration, including applications, lease documentation, and move-in coordination.
- Handled rent collection support, posted payments accurately, and followed up on outstanding balances.
- Completed resident communication, conflict resolution, and guest relations in a professional, service-focused manner.
Leasing Professional
GREYSTAR / WINTHROP INVESTMENT PROPERTIES
Houston, TX
02.2021 - 12.2022
- Scheduled appointments with prospects and residents, coordinating follow-up visits and calendar changes.
- Recommended suitable housing options based on customer needs, availability, and lease requirements.
- Maintained records in property management software, including Yardi, OneSite, and Entrada, to keep leasing data organized.
Front Desk Hospitality
MARRIOTT / HILTON / WYNDHAM HOTELS & RESORTS
Fort Worth, TX
10.2016 - 11.2019
- Processed guest payments accurately and balanced front-desk transactions at shift close.
- Responded to reservation changes, special requests, and arrival questions with clear, professional communication.
- Supported smooth service during busy shifts by coordinating front desk flow and partnering with housekeeping and other teams.
Sales Lead Manager
NEW YORK & CO.
Fort Worth / Austin, TX
08.2015 - 03.2016
- Trained and supported 10+ employees to strengthen floor coverage, customer service, and daily sales execution.
- Processed 100+ transactions per shift while maintaining accuracy and steady checkout flow during peak periods.
- Promoted from Sales Associate, reflecting strong performance, reliability, and readiness for added responsibility.
- Resolved customer concerns with clear communication and practical solutions to protect service quality and sales momentum.
- Coordinated daily priorities across the sales floor with strong time management and attention to detail.
Education
High School Diploma - undefined
Lawrence D. Bell High School
Hurst, TX05-2015
Texas real estate coursework - Texas real estate coursework
Champs School of Real Estate
Skills
Customer service
Guest relations
Conflict resolution
Bilingual communication
Time management
Attention to detail
Cash handling
Leasing administration
Lease documentation
Rent collection
Work order coordination
Fair housing compliance
Property management software
Property inspections
ADDITIONAL QUALIFICATIONS
Languages: Add languages spoken fluently
CPR: Previously certified; willing to renew (list certification only if currently active)
English
Timeline
Leasing Consultant
BELL PARTNERS, INC.
06.2025 - Current
Assistant Community Manager
VALCAP GROUP
01.2024 - 01.2025
Assistant Community Manager
AEQUITAS RESIDENTIAL LLC
01.2023 - 01.2024
Leasing Professional
GREYSTAR / WINTHROP INVESTMENT PROPERTIES
02.2021 - 12.2022
Front Desk Hospitality
MARRIOTT / HILTON / WYNDHAM HOTELS & RESORTS
10.2016 - 11.2019
Sales Lead Manager
NEW YORK & CO.
08.2015 - 03.2016
High School Diploma - undefined
Lawrence D. Bell High School
Texas real estate coursework - Texas real estate coursework
Champs School of Real Estate