Metzly Loera
Las Vegas,NV
Summary
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
14
14
years of professional experience
Work History
To-Go Server/Hostess
Juan's Flaming Fajitas & Cantina
10.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Assisted in inventory management, reducing waste and controlling costs for the establishment.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed customer payments and balanced cash drawers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Barista
Red Rock Cafe
11.2022 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Server/Cocktail Server
Fatbar
03.2017 - 04.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Kitchen Manager
Fatburger On The Strip
01.2015 - 02.2017
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Cashier/line Cook
Fatburger On The Strip
02.2012 - 12.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
Shift Leader
Cafe Rio
05.2010 - 12.2011
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Education
High School Diploma -
Mojave High School
North Las Vegas, NV03.2009
Skills
- Professionalism
- Adaptable mindset
- Computer literacy
- Phone etiquette
- Customer service
- Strong multitasking
- Positive attitude
- Order processing
- Cash handling
- Food preparation
Languages
Spanish
Timeline
To-Go Server/Hostess
Juan's Flaming Fajitas & Cantina
10.2023 - Current
Barista
Red Rock Cafe
11.2022 - 09.2023
Server/Cocktail Server
Fatbar
03.2017 - 04.2021
Kitchen Manager
Fatburger On The Strip
01.2015 - 02.2017
Cashier/line Cook
Fatburger On The Strip
02.2012 - 12.2014
Shift Leader
Cafe Rio
05.2010 - 12.2011
High School Diploma -
Mojave High School
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