Rebekah Palmaffy
Henderson,NV
Summary
Dependable and experienced customer service professional adept at thriving in fast-paced environments and adapting to changing daily needs. Demonstrates meticulous attention to detail and a diligent work ethic when serving customers. Actively seeks opportunities to go above and beyond the basics, constantly striving to improve processes and enhance overall customer satisfaction. Energetic hostess with extensive experience in the foodservice industry consistently elevating customer experiences. Known for courteous and friendly demeanor when directing customers to their tables, providing directions, and taking reservations. Continuously exploring innovative approaches to surpass customers' expectations through personalized service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Juan's Flaming Fajitas & Cantina
11.2022 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered customer questions about hours, seating, and menu information.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Operated cash register to record transactions accurately and efficiently.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Packed to-go orders and catering orders efficiently, as well as delivered orders to nearby locations.
Camp Counselor
Pinecrest Academy Cadence
07.2019 - Current
- Works with children kindergarten-8th grade
- Works with over 50 children per day
- Takes kids on field trips to Shark reef, Movie Theater, etc
- Supervises campers, creating positive and nurturing camp experiences for individual participants
- Plans team sports, games and crafts events to entertain campers
- Outlines camp rules, schedules and traditions to create solid boundaries for campers to follow
Senior Recreation Assistant
City of Henderson, Valley View Recreation Center
09.2021 - 12.2022
- Used established de-escalation techniques to resolve issues immediately and calmly
- Maintained up-to-date forms and activity schedules, distributing information in digital and physical form
- Helped train new staff, and provided help with different jobs if needed
- Submitted incident reports and attendance and observation records
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
Recreation Assistant
City of Henderson, Valley View Recreation Center
11.2019 - 09.2021
- Started off as a monitor then moved up to the front desk as a receptionist
- As a monitor prior to COVID-19, I made sure kids in elementary-high school followed the rules in the rec center
- Organized tables, chairs and mats for classes or events being held
- While working the front desk, I take payments, work with excel sheets, and take phone calls
Teacher's Assistant
Pinecrest Academy Cadence
01.2021 - 06.2021
- Prepared classroom, organizing and distributing instructional materials for lessons
- Supervised individual and group activities for safety and focus
- Worked with struggling students, tailoring sessions and materials to meet student needs
- Assisted teachers in the classroom and on the playground
Spokesmodel
Barbizon Modeling Agency
06.2018 - 06.2019
- Received training and certification from Barbizon to represent brand, explain modeling opportunities and requirements, and communicate effectively and professionally with clients
- Recruited male and female models for the agency
Education
Bachelor's - Psychology
University of Nevada, Las Vegas
Las Vegas, NV12-2025
High School Diploma -
Basic Academy of Int'l Studies
Henderson, NV05.2021
Skills
- Teamwork
- Attention to detail
- Integrity
- Customer Service
- CPR and First Aid certified
- Records and reporting
- Activity instruction
- De-escalation techniques
- Cash Registrar (POS)
- Strong multitasking
- Active Learning
- Guest Relations
Awards
- 6 Presidential Awards for Academics and Character
- A/B Honor Roll awards throughout High School
- Most Dedicated Award in Dance Team
- Alto Honors Award in Concert Choir
- Basic Academy 2019 Student of the Quarter Award
- Director's Choice Award: Sophomore Honors in Concert Choir
References
- Jen Weitz, City of Henderson Employer, (702) 606-0570
- Dana Marable, Summer Camp Director, (702) 936-1754
- Jessica LeNeave, Pinecrest Academy Cadence Principal, (702) 496-2623
- Sandy Baca, Office Manager, (702) 292-0480
Certification
- Food Handler Certification (FHC) - State Health Departments.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Timeline
Restaurant Hostess
Juan's Flaming Fajitas & Cantina
11.2022 - Current
Senior Recreation Assistant
City of Henderson, Valley View Recreation Center
09.2021 - 12.2022
Teacher's Assistant
Pinecrest Academy Cadence
01.2021 - 06.2021
Recreation Assistant
City of Henderson, Valley View Recreation Center
11.2019 - 09.2021
Camp Counselor
Pinecrest Academy Cadence
07.2019 - Current
Spokesmodel
Barbizon Modeling Agency
06.2018 - 06.2019
- Food Handler Certification (FHC) - State Health Departments.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
Bachelor's - Psychology
University of Nevada, Las Vegas
High School Diploma -
Basic Academy of Int'l Studies
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