Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meunka Jones

Las Vegas

Summary

Dedicated professional with a strong work ethic and expertise in wheelchair securement, honed as a Paratransit Driver at Transdev. Proven ability to maintain compliance with traffic laws while delivering exceptional customer service. Skilled in safe driving practices, ensuring passenger safety and satisfaction in all situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Paratransit Driver

Transdev
06.2024 - Current

  • Operate a paratransit vehicle safely and in compliance with all local, state, and federal regulations.
  • Assist passengers in boarding and exiting vehicles, including those using wheelchairs or mobility aids.
  • Secure wheelchairs and other mobility devices according to safety protocols.
  • Conduct pre-trip and post-trip inspections, report any maintenance issues, and ensure the vehicle is clean and well-maintained.
  • Maintain scheduled pick-up and drop-off times while adapting to traffic, weather, and unforeseen delays.
  • Provide courteous and respectful customer service to all passengers, dispatch,and caregivers.

Benefit Advocate

Gallagher
09.2018 - 02.2022
  • Assisted employees with the enrollment process for employer-sponsored benefits, including Medical, Dental, Vision, Life, and 401(K) plans.
  • Acted as a liaison between clients, insurance carriers, providers, and third-party administrators to resolve benefit claim and eligibility issues. Provided clear guidance and education to clients on their benefit options.
  • Maintained compliance with HIPAA Privacy Rules, ensuring strict confidentiality and adherence to all legal requirements.
  • Responded efficiently and accurately to benefit inquiries, offering expert support in claim resolution and addressing additional client needs.

Scheduling Coordinator

Pacific Dental Services
01.2013 - 05.2018
  • Managed inbound calls efficiently, assisting both new and existing patients with scheduling, canceling, and rescheduling dental appointments for exams and treatments.
  • Utilized excellent telephone communication skills when making outbound calls to dental offices, handling appointment requests from various office websites, and managing multiple systems simultaneously.
  • Scheduled appointments accurately in accordance with dental office protocols.
  • Verified patient insurance coverage to ensure eligibility, while responding to inquiries from patients, dental offices, laboratories, pharmacies, and staff.
  • Delivered exceptional service by maintaining a positive attitude, meeting patient needs, and addressing emergency treatment and pain management requests promptly and effectively.

Education

Las Vegas High
Las Vegas, NV
05-2008

Skills

  • Strong work ethic
  • Wheelchair securement
  • Traffic laws compliance
  • Safe driving practices

Certification

Notary

Timeline

Paratransit Driver

Transdev
06.2024 - Current

Benefit Advocate

Gallagher
09.2018 - 02.2022

Scheduling Coordinator

Pacific Dental Services
01.2013 - 05.2018

Las Vegas High

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