Uchechukwu Ikoko
Atlanta,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VF Corporation
Denver, CO
11.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Dispatcher Manager
RIDE WELL CORP
Farmington Hills, MI
06.2020 - 04.2022
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Negotiated contracts with vendors to reduce costs associated with shipping materials.
- Ensured that all vehicles met DOT standards for safety inspections.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Utilized GPS systems to track vehicle locations in real time.
- Developed policies for driver safety and customer service.
Customer Service Representative
RIDE WELL CORP
Farmington Hills, MI
02.2018 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Bachelor of Science - Business Administration
Delta State University
Abraka, Nigeria11-2009
Skills
- Account updating
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Data Entry
- Multi-Task Management
- Tracking complaints
Timeline
Customer Service Representative
VF Corporation
11.2022 - 08.2024
Dispatcher Manager
RIDE WELL CORP
06.2020 - 04.2022
Customer Service Representative
RIDE WELL CORP
02.2018 - 06.2020
Bachelor of Science - Business Administration
Delta State University
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