Madison Harding
Craig
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
SEARHC
07.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility.
- Provided excellent customer service through active listening skills, understanding patient needs.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Barista
Drive Thru Brew
09.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication.
Education
High School Diploma -
Wrangell High School
Wrangell, AK05.2020
Skills
- Customer service
- HIPAA compliance
- Team collaboration
- Registration and scheduling
- Problem-solving
- Multitasking and organization
Timeline
Patient Access Representative
SEARHC
07.2022 - Current
Barista
Drive Thru Brew
09.2021 - 07.2022
High School Diploma -
Wrangell High School
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