Mi-jin ADJAHOU
Waldorf,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative and Receptionist
Waldorf Hair Braiding
03.2021 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Education
Associate of Arts - Communications
College of Southern Maryland
La Plata, MD06.2024
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2021
Skills
- Complaint Resolution
- Appointment Scheduling
- Information Security
- Scheduling
- Data Collection
- Paperwork Processing
- Report Generation
- Call Management
- Problem Resolution
Languages
French
Native or Bilingual
Timeline
Customer Service Representative and Receptionist
Waldorf Hair Braiding
03.2021 - 01.2024
Associate of Arts - Communications
College of Southern Maryland
High School Diploma -
Thomas Stone High School
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