Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hobbies
References
Generic
Mia Andres

Mia Andres

Chula Vista,CA

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Manager Charlotte Tilbury

Nordstrom
02.2020 - Current
  • Maximized performance by monitoring daily activities and mentoring team members resulting in high sales in 2021-2023.
  • Managed and motivated employees to be productive and engaged in work.
  • Defined clear targets and objectives and communicated to other team members.

Manager Giorgio Armani Beauty

Nordstrom
09.2016 - 02.2020
  • Generated $12,000 in revenue in one day.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Awarded Senior Face Designer 2017.

Manager MAC Cosmetics

Nordstrom
12.2015 - 09.2016
  • 1.3 Million in retail sales, ranked #1 Brand.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Managed six associates to achieve and maintain the highest standards of customer service.

Director New Store Openings and Events

Organic Avenue
03.2009 - 03.2012
  • Achieved sales goals and service targets by cultivating and securing new customer relationships resulting in 10 new retail stores.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Established clear objectives and goals for each event, drove execution toward goals, and measured and monitored results to track impact.

Director Sales and Artist Training Development

MAC Cosmetics
03.2005 - 06.2008
  • Engaged in developing training teams, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Managed and motivated Training team to increase revenue 25% in a year.

Director of Training

The Estee Lauder Companies Inc
07.2004 - 05.2005
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Developed and facilitated Training Programs for Retail Managers, Trainers, and Product Specialists.
  • Managed new employee orientation training process for more than 60 employees.

Trainer

MAC Cosmetics
06.2002 - 09.2004
  • Mentored 600 artists, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Certified staff for makeup skills and NYC fashion shows.
  • Worked each season with Key Makeup Artists at NYC Fashion Week.
  • Trained new employees in Sao Paulo and Rio Brazil.

Education

Some College (No Degree) - Business, Marketing

San Diego State University
San Diego, CA

Skills

  • Presentations and Demonstrations
  • Skin Care
  • Makeup Artistry
  • Build Customer Relationships
  • Employee Training
  • Eyebrow Shaping
  • Customer Consulting
  • Effective Customer Communication
  • Team Leadership
  • Timelines and Milestones

Accomplishments

  • #1 highest in personal sales year to date 2023 for Charlotte Tilbury Nordstrom North America
  • Nordstrom Pacesetter 2020 - 2022
  • Customer Service All-Star July 2022


Certification

Public Speaking, The Second City, Toronto, Canada

Timeline

Manager Charlotte Tilbury

Nordstrom
02.2020 - Current

Manager Giorgio Armani Beauty

Nordstrom
09.2016 - 02.2020

Manager MAC Cosmetics

Nordstrom
12.2015 - 09.2016

Director New Store Openings and Events

Organic Avenue
03.2009 - 03.2012

Director Sales and Artist Training Development

MAC Cosmetics
03.2005 - 06.2008

Director of Training

The Estee Lauder Companies Inc
07.2004 - 05.2005

Trainer

MAC Cosmetics
06.2002 - 09.2004

Some College (No Degree) - Business, Marketing

San Diego State University

Hobbies

I am an NPC Bikini Competitor for the past 4 years with medal achievements. I love the sport of bodybuilding and competition.

References

Kayleigh Cuitino, Department Manager, Cosmetics & Fine Fragrances

224-210-3020 | kayleigh.d.cuitino@nordstrom.com

Adam Harwood, Area Trainer Orange County/San Diego Charlotte Tilbury Inc.

718-288-3071 | Adam.harwood@charlotttetilbury.com

Heidi Mahon

347-416-4930 | heidi.mahon@loreal.com

Michelle Schoser Davis

858-336-8679 | mschoserdavis@gmail.com

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Mia Andres