MADISON THOMPSON
Portland
Summary
Personable and dedicated employee in various fields with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Charlotte Tilbury Counter Manager
Nordstrom
Portland
10.2023 - Current
- Responsible for making personal and brand sales goals each month.
- Responsible for the organization and appearance of counter.
- Performed makeup applications for events.
- Responsible for maintaining thorough knowledge of products and the brand.
- Responsible for unpackaging and organizing stock, setting up counter displays, and maintaining inventory of products.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
- Reviewed and analyzed business performance on daily, weekly, monthly, seasonal, and annual bases.
- Attracted new clients through brand promotion.
- Organized promotional events to maximize sales opportunities in the store.
Server
Brix Tavern
Portland
09.2020 - Current
- Served large parties and events, splitting multiple checks.
- Handled large party reservations and large table sections.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
Licensed Esthetician
Nordstrom
Portland
04.2024 - 10.2024
- Responsible for performing facial waxing services on clients using the Anastasia method.
- Responsible for meeting monthly appointment and product sales goals.
- Responsible for taking payment for all services and products at the cash register.
- Maintained a clean and sanitary work environment in accordance with state regulations.
- Provided post-treatment advice for clients related to aftercare maintenance programs.
- Maintained a clean work environment by sterilizing tools, cleaning surfaces, and disposing of used supplies appropriately.
- Monitored inventory levels of spa products and restocked shelves when necessary.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Maintained professional relationships with vendors by placing orders for supplies as needed.
- Consistently provided exceptional customer service to ensure client satisfaction.
Server
Island Café
Portland
06.2020 - 07.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, washing the deck, and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
Lead Hostess
Jake's Famous Crawfish
Portland
07.2019 - 10.2022
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Organized large parties for special events such as birthdays or anniversaries.
- Verified reservations prior to seating guests.
- Assigned tasks to other hostesses based on their skill level or experience.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Built positive relationships with other front-of-house and kitchen staff.
Server/Bartender
Backwoods Brewing Company
Portland
07.2018 - 09.2019
- Delivered food orders promptly and courteously.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Poured wine, beer, and cocktails for patrons.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Host Supervisor
Henry's Tavern
Portland
07.2017 - 07.2018
- Maintained the restaurant's social media accounts by taking photos, creating posts, and actively interacting with guests online.
- Delegated all seating arrangements.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and large parties, notified servers and managers of large groups to prepare seating in advance.
- Monitored dining area to assess server capacity and estimate wait times.
- Assigned patrons to suitable tables according to server rotation.
- Performed weekly inventory checks to ensure sufficient stock levels for all products.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Provided assistance to servers during peak hours.
- Assigned tasks to staff members in the dining area.
- Verified completion of cleaning, maintenance, housekeeping and side-work duties.
- Trained and delivered orientation for new hostesses in alignment with company-established standards.
- Contributed to recruiting, interviewing and hiring processes to fill open hostess roles.
- Coordinated hostess schedules, workflows and daily assignments to leverage team strengths and support business objectives.
Sales Associate
Hollister Co. / Abercrombie and Fitch
Portland
10.2014 - 07.2018
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, and display maintenance and to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Estiology Program -
Aveda Institute Portland
05.2023
Interpersonal Communication and Public Speaking -
Clark Community College
06.2016
High School Diploma -
Legacy High School
06.2014
Skills
- Customer service
- Team leadership
- Time management
- Relationship building
- Attention to detail
- Interpersonal communication
- Hospitality and accommodation
- Merchandise display
- Scheduling and coordinating
- Reliability
- Marketing
- Sales
- Food handler’s
- OLCC certification
- Cross-functional team leadership
- Adaptability
- POS systems
- Positive attitude
- Teamwork
- Multitasking
- Professional and courteous
- Staff training
Timeline
Licensed Esthetician
Nordstrom
04.2024 - 10.2024
Charlotte Tilbury Counter Manager
Nordstrom
10.2023 - Current
Server
Brix Tavern
09.2020 - Current
Server
Island Café
06.2020 - 07.2024
Lead Hostess
Jake's Famous Crawfish
07.2019 - 10.2022
Server/Bartender
Backwoods Brewing Company
07.2018 - 09.2019
Host Supervisor
Henry's Tavern
07.2017 - 07.2018
Sales Associate
Hollister Co. / Abercrombie and Fitch
10.2014 - 07.2018
Estiology Program -
Aveda Institute Portland
Interpersonal Communication and Public Speaking -
Clark Community College
High School Diploma -
Legacy High School