Mia Angelina

• Answered incoming phone calls and addressed questions from patients and healthcare providers (when appropriate).
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, packaging, and scheduling prescription fills.
• Calculated dosage, filled prescriptions, and prepared prescription labels with accuracy.
• Well bonded with patients and employees/ employers
• Work flow, and maintaining a timely manner for drive thru patients satisfaction
• Addressing patients about prescription instructions
• Finding patients discounted prices when and if needed or requested
• Monitoring refrigerator and freezer temperatures when loading and unloading medication(s)
• Cleanly and well maintained book keeping
• Stocking inventory
• Ordering medications/ prescriptions needed
• Computer software literacy

• Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

•Frequently requested server

• Exercised focus and concentration to keep track of tables and orders.

• Created and maintained an optimal communication chain, reducing customer dissatisfaction.

• Prepared and served food and beverages to customers.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Greeted and accommodated guests, building positive experience from first interaction.

• Jotted down customer orders and promptly delivered food and drinks (Followed by a direct system).

•Memorized menu to help diners make informed meal choices.

•Followed alcohol awareness procedures for preventing intoxication

• Monitored food and beverage levels to satisfy customer needs. ( ex: if the glass is half full, immediately ask or prepare a refill for the guest's satisfaction).

• Informed kitchen of special dietary needs or requests, delivering personalized meal options.

• Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

Assisted with training of new staff members. Most requested server/employee of the month

• Scheduling appointments, answering calls, working with Heart rate monitors and something we call the “OTBeat system” (tech), periodic cleaning, and helping people with their first class upon arrival. •Teaching them about heart rate zones, learning about their previous or existing injuries/ goals followed by introducing them to the coach and getting them comfortable with queue’s and equipment before the start of class.

•Problem solving (technical and personal)

• Encourage customers to make additional purchases and suggested relevant items.

• Met merchandising standards by keeping store stocked and products faced.

• Operated cash register and POS to handle purchases, refunds, and exchanges for customers.

Followed checklist to complete retail store opening and closing activities.

• Drove sales through customer relationship building and suggestive selling techniques.

• Demonstrated product features and capabilities to potential buyers. Assisted with training and mentoring new team members.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Generated sales reports and tracked customer data to ensure sales goals were met.

• Awarded sales associate of the year

• My given job title was “Hostess,” however a helping hand in every aspect (serving, food running, etc.)

• Escorted guests to proper tables and/ or offered open seating options in bar and patio areas.

Monitored restaurant activity to determine seating and dining flow.

• Engaged with guests to maximize satisfaction with food and service. Assisted in serving guests for parties and special functions.

• Closed out podium at end of shift and maintained order as well as organization.

• Distributed, collected, and organized printed menus

• Stocked service areas with supplies to deliver faster service to guests.

• Supported servers and bussers through high-volume shifts with food running and table clearing.

Answered phone calls to take reservations and address guest questions and concerns.

• Helped FOH team members, while maintaining positive working relationships when giving and receiving feedback.

• Informed guests of food and drink specials, fostering a smooth handoff for service staff

• Greeting with a smile upon sign in

• Making sure they're scheduled for the correct service & time slot

• Offered/ served wine, champagne, and or water to appropriate guests

• Used proper telephone etiquette, answered calls and caller questions as well as transferred calls to proper extensions.

• Followed scheduling guidelines to maximize efficiency when booking

• Handled cash and credit card payments with accuracy

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