Mia Asian
Houston,TX
Summary
Dynamic leader with a proven track record at Charley's Cheesteaks and Wings, enhancing team productivity and customer satisfaction. Expert in staff management and conflict resolution, with strong organizational skills. Implemented cost-saving measures, reducing expenses .Adept at fostering a culture of excellence through effective communication and employee motivation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Charley's Cheesteaks and Wings
2522 Eldridge Pkwy Houston ,tx, 77082
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Implemented cost-saving measures, significantly reducing operational expenses.
Team Leader
Jack in the Box
10.2017 - 03.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Led team meetings to communicate objectives and enhance collaboration among staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Education
Alief Hastings High School
Houston, TX06.2017
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Conflict resolution
- Decision-making
- Employee motivation
- Interpersonal skills
- Task prioritization
- Time management abilities
- Active listening
- Organizational skills
- Adaptability and flexibility
- Effective communication
- Multitasking Abilities
Certification
Food safety certification
TABC
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
Charley's Cheesteaks and Wings
08.2024 - Current
Team Leader
Jack in the Box
10.2017 - 03.2022
Alief Hastings High School