Mia Balette
Texarkana,TX
Summary
Dynamic professional with a proven track record in teamwork and collaboration, honed at Riverview Behavioral Health. Skilled in telephone etiquette and patient assessment, I excel in high-pressure environments, ensuring efficient operations and compassionate patient care. Demonstrated ability to improve team success through effective training and behavior management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Paws To Claws Veterinary Care
03.2024 - 11.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
Waitress
Cork This Tap That
05.2023 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Mental Health Technician
Riverview Behavioral Health
09.2022 - 03.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Cashier
Atwoods Ranch & Home
09.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Hooks High School
Hooks, TXNo Degree - Phlebotomy
Tyler Junior College
Tyler, TX01-2024
Skills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- De-escalation techniques
- Behavior management
- Patient assessment
Certification
- CPR/AED Certification
Timeline
Veterinary Receptionist
Paws To Claws Veterinary Care
03.2024 - 11.2024
Waitress
Cork This Tap That
05.2023 - 07.2023
Mental Health Technician
Riverview Behavioral Health
09.2022 - 03.2023
Cashier
Atwoods Ranch & Home
09.2021 - 07.2022
- CPR/AED Certification
High School Diploma -
Hooks High School
No Degree - Phlebotomy
Tyler Junior College
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