Mia Bavaro
Lake Worth
Summary
Dynamic beverage manager with a proven track record in customer engagement and service enhancement. Skilled in inventory management and cost control, driving operational efficiency and team productivity.
Overview
7
7
years of professional experience
Work History
Beverage Manager
Sterling Spoon Culinary Management
Boynton Beach, FL
12.2024 - Current
- Developed and implemented beverage inventory management processes to optimize stock levels.
- Trained staff on beverage preparation techniques and service standards to enhance customer experience.
- Collaborated clubs and committees to create themed drinks.
- Monitored beverage quality and safety compliance, ensuring adherence to health regulations.
- Direct front of house team on large scale event with food and beverage service.
Assistant General Manager
Marlow's Tavern
Orlando, FL
04.2022 - 07.2024
- Streamlined operational processes to enhance team productivity and efficiency.
- Coordinated staff training programs to improve service quality and employee performance.
- Developed and maintained inventory management systems for optimal stock levels.
- Implemented customer feedback mechanisms, driving improvements in service delivery.
Head Server
The Irish Brigade
Lake Worth, FL
12.2020 - 07.2022
- Trained and mentored junior servers on menu knowledge and customer service techniques.
- Coordinated dining room operations to ensure efficient service during peak hours.
- Oversaw reservation management system, optimizing table turnover rates and guest flow.
Certified Trainer
PDQ Restaurant
Wellington, FL
07.2019 - 03.2020
- Developed and implemented training programs to enhance staff knowledge of menu items and service standards.
- Conducted assessments to identify training needs, ensuring skill gaps were addressed effectively.
- Facilitated onboarding sessions for new employees, fostering a smooth transition into restaurant operations.
- Mentored team members, promoting best practices in customer service and operational efficiency.
Education
Bachelor of Arts - Hospitality
Florida Atlantic University
Boca Raton, FL08-2024
Associate of Science - Hospitality Management
Valencia College
Orlando, FL04-2023
Skills
- Customer service experience
- Purchasing strategy
- Customer engagement
- Customer service background
- Customer complaint resolution
- Inventory management
- Operations oversight
- Cost control
- Marketing
Timeline
Beverage Manager
Sterling Spoon Culinary Management
12.2024 - Current
Assistant General Manager
Marlow's Tavern
04.2022 - 07.2024
Head Server
The Irish Brigade
12.2020 - 07.2022
Certified Trainer
PDQ Restaurant
07.2019 - 03.2020
Bachelor of Arts - Hospitality
Florida Atlantic University
Associate of Science - Hospitality Management
Valencia College