Mia Boutin
Wilmington,NC
Summary
Personable professional who enjoys engaging with customers. Knowledgeable about various brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings. I am dedicated to learning, growing, and succeeding. Open-minded with communication skills, multitasking abilities, and excellent problem-solving skills.
Overview
3
3
years of professional experience
Work History
Barista
Zest Coffee Bar
Ledyard, USA
09.2024 - 08.2025
- Provided excellent customer service in a fast-paced coffee shop environment.
- I use my listening and communication skills to ensure customers have the correct order and a great experience in the store
- Trained new baristas on drink preparation and customer interaction, ensuring consistent service quality.
- Collaborated with team members to ensure efficient service flow during peak hours.
- Managed inventory levels and restocked supplies to support uninterrupted service.
- Maintained cleanliness and organization of work areas and equipment.
- Maintained store cleanliness and organization by regularly tidying and restocking shelves, enhancing customer experience.
- Implemented daily cleaning routines to uphold health and safety standards.
Server
Mystic Park Place Ice Cream
Mystic, USA
06.2022 - 08.2025
- Provided exceptional customer service in fast-paced ice cream shop, enhancing overall customer experience.
- Ensured exceptional customer experiences, contributing to a 4.8-star Google rating.
- Assisted customers with menu selections and flavor recommendations.
- Coordinated with team members to streamline service during busy hours, ensuring efficient operations.
- Responded promptly to customer inquiries and resolved any issues directly.
- Maintained cleanliness and organization of dining and serving areas.
- Processed cash payments accurately at the register accurately and efficiently at the register.
- Fostered a positive atmosphere within the store, contributing to increased customer satisfaction.
- Trained new staff on service protocols and operational best practices.
Hostess
Engine Room
Mystic, USA
09.2024 - 03.2025
- Greeted guests warmly and managed seating arrangements efficiently.
- Greeted customers upon arrival and addressed immediate needs to enhance first impressions.
- Ensured positive experiences during wait times to maintain guest satisfaction.
- Responded to guest inquiries and promptly resolved issues to foster a welcoming environment.
- Assisted servers by delivering menus and providing information on daily specials.
- Handled phone reservations and ensured accurate guest data entry.
- Maintained cleanliness of the dining area and organized the waiting list effectively.
- Trained new hosts on customer service standards and operational protocols.
- Monitored dining flow to optimize seating capacity during busy periods.
Education
Bachelors of Public Health - Pre-PA
The University of North Carolina Wilmington
Wilmington, NC08-2025
High School Diploma -
Ledyard High School
Ledyard, CT06-2024
Some College (No Degree) -
Three Rivers Community College
Norwich, CTSkills
- Customer service
- Listening skills
- Verbal communication
- Teamwork
- Conflict resolution
- Adaptability
- Time management
- Inventory management
- Detail orientation
- Problem solving
- Critical thinking
- Interpersonal relations
Awards
- Peer Mentorship, 2023
- Seal of Biliteracy, 2024
- Spanish Excellence, 2024
- Ronald Van Nest Memorial Award, 2024
Languages
- English
Leadership Experience
- National Honor Society - Ledyard High School, Coordinated and participated in community service projects in local community. Ran activities at Reading Night and Math Night at the elementary school and the middle school.
- Paper Products Drive - Senior Project, Raised money and donations totaling over $400 for the Covenant Shelter of New London.
- Peer Mentor Club - Ledyard High School, Mentored two fourth grade girls every Friday during the school year. Organized an end of year celebration to meet the families and spend time with the girls one last time.
- Alpha Gamma Delta Sorority- Director of Campus Involvement, Attend weekly meetings to discuss with Panhellenic. Ensure that members in my sorority are active community/campus members.
Hobbies and Interests
- Healthcare
- Water sports
- Travel
- Fashion blogging
Certifications
- BLS
- CPR
Timeline
Barista
Zest Coffee Bar
09.2024 - 08.2025
Hostess
Engine Room
09.2024 - 03.2025
Server
Mystic Park Place Ice Cream
06.2022 - 08.2025
Bachelors of Public Health - Pre-PA
The University of North Carolina Wilmington
High School Diploma -
Ledyard High School
Some College (No Degree) -
Three Rivers Community College