MIA BREWER
Indianapolis,IN
Summary
Dynamic Youth Care Coordinator with a proven track record, excelling in patient care coordination and crisis intervention. Adept at fostering communication among interdisciplinary teams, I leverage strong interpersonal skills and advanced computer proficiency to enhance patient outcomes and streamline processes. Committed to delivering exceptional service and support.
Overview
12
12
years of professional experience
Work History
Youth Care Coordinator
Cornerstone Support Services
Indianapolis, IN
08.2024 - 09.2025
- Engaged in staff meetings to discuss best practices in patient care coordination.
- Conducted assessments and evaluations to determine patient needs.
- Maintained communication among family, caregivers, and involved parties regarding patient condition.
- Provided crisis intervention services as necessary.
- Collaborated with interdisciplinary teams to ensure comprehensive patient-centered care.
- Partnered with physicians and social workers for coordinated patient care.
- Responded promptly to patient inquiries about care plans.
Workforce Development Coordinator
Indiana State Department of Health
Indianapolis, IN
04.2022 - 06.2024
- Onboarded new hires with comprehensive training and ongoing mentoring programs.
- Cultivated strong relationships with co-workers and management for effective collaboration.
- Ensured adherence to established guidelines and procedures for maximum regulatory compliance.
- Executed assigned tasks independently, demonstrating reliability and initiative.
- Utilized organizational skills to effectively manage workload and priorities.
- Collaborated with management to develop training programs addressing current and future employee needs.
- Assessed organizational activities continuously to identify future training requirements.
Vaccination Call Center Agent
State of Indiana - Knowledge Services
Indianapolis, Indiana
12.2020 - 04.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed high-volume of inbound and outbound customer calls.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Patient Registration Specialist
Riley Children's Hospital
Indianapolis, Indiana
07.2020 - 12.2020
- Coordinate communication between patients, family members, medical staff, and administrative staff
- Interview patients or their representatives to identify problems relating to care
- Face to face delivery of the following services: schedule, register, insurance verifications, prior authorizations, cashiering, financial counseling, release of information and other customer services
- Use of computers and software using EMR to enter and obtain required information.
Program Specialist
Options Behavioral Health
Indianapolis, Indiana
08.2017 - 06.2020
- Develop program activities for residents
- Coordinate individual program plans in coordination with team members including family members and residential providers
- Identify resident’s needs and link residents with community services
- Assist with developing Independent Living Skills
- Attend court hearings and different appointments needed for the resident
- Responsible for the completing assessments in accordance with payer regulations.
Patient Registration Specialist
IU West - Aerotek
Indianapolis, Indiana
01.2019 - 04.2019
- Coordinate communication between patients, family members, medical staff, and administrative staff
- Interview patients or their representatives to identify problems relating to care
- Face to face delivery of the following services: schedule, register, insurance verifications, prior authorizations, cashiering, financial counseling, release of information and other customer services
- Use of computers and software using EMR to enter and obtain required information
- Maintain knowledge of community services and resources available to patients.
Student Supervisor
Indiana University Residential Programs and Services
Bloomington, Indiana
08.2013 - 05.2017
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in dining facilities
- Monitor food preparation methods, portion sizes and garnishing
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Schedule staff hours and assign duties
- Perform some food preparation or service tasks such as cooking, cleaning, tables, cashiering and serving food and drinks when necessary.
Receptionist/Administrative Clerk
- Operate telephone switchboard to answer, screen or forward calls, providing information and taking messages
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to visitors, using computer, mail, or facsimile machine
- Prepare charts for incoming patients
- Keep a current record of staff member’s whereabouts and availability
- Use Microsoft office and excel spreadsheet to enter in work orders.
Mental Health Technician
- Oversee day-to-day group activities of residents in institution
- Submit reports and review reports or problems with Division of Children Services, courts, and superiors
- Interview individuals to compile information on social, educational, criminal, and institutional or drug history
- Transport and accompany clients to home visits or to appointments, using van or automobiles
- Explain rules established by facility, such as sanitation or maintenance requirements or parking regulations
Education
Bachelor's - Liberal Studies, Social and Behavioral Sciences
Indiana University
05.2019
Skills
- Communication: I am able to clearly share information to individuals in a timely and efficient manner
- Customer Service Skills: I am able to address customer needs and foster a positive experience
- Interpersonal Skills: I am able to assist in the face-to-face exchange of thoughts, ideas, feelings and emotions between two or more people
- Computer Skills: I am able to use my advanced knowledge of Microsoft Office in order to get specific projects completed in a timely fashion
- Self-Motivation: I am able to be self-driven and self-sufficient by being driven by my own ambitions
- Team Player: I am able to work together with a team to reach a common goal, as well as being reliable and dependable for my team in my position
Timeline
Youth Care Coordinator
Cornerstone Support Services
08.2024 - 09.2025
Workforce Development Coordinator
Indiana State Department of Health
04.2022 - 06.2024
Vaccination Call Center Agent
State of Indiana - Knowledge Services
12.2020 - 04.2022
Patient Registration Specialist
Riley Children's Hospital
07.2020 - 12.2020
Patient Registration Specialist
IU West - Aerotek
01.2019 - 04.2019
Program Specialist
Options Behavioral Health
08.2017 - 06.2020
Student Supervisor
Indiana University Residential Programs and Services
08.2013 - 05.2017
Bachelor's - Liberal Studies, Social and Behavioral Sciences
Indiana University