Mia Brown

• Delivering top-notch customer service while nurturing relationships with internal and external customers
• Ensuring accuracy of transactions
• Working independently to fulfill daily tasks while also working as a team to solve any issues for customers.
• Responded promptly to inquiries from both internal teams and external clients regarding loan servicing matters, ensuring resolutions were reached in a timely manner.
• Developed a strong understanding of loan servicing software and systems, enabling efficient processing of customer transactions.
• Collaborated with the loan servicing team to identify areas for improvement in processes and procedures.

• Working with various lines of business to ensure they have the tools needed to meet their goals
• Acting as a liaison between the business lines, vendors and the marketing team
• Providing marketing expertise through a merger and rebranding.

• As Marketing Coordinator I provide assistance in the creation and execution of a wide variety of marketing functions at the corporate and branch levels
• I function as the primary contact for coordination of community and internal events and provide support to various departments and branches to aid in the implementation of marketing initiatives and strategic goals.
• Answered general marketing department inquiries by email, phone, and mail.
• Developed visually engaging marketing materials to support product launches and promotions.
• Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
• Planned and executed internal and external marketing events.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
• Coordinated public relations activities, securing positive press coverage for company initiatives.

Providing excellent customer service, accurate transactions while exceeding sales goals.

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

• Website content management, design of promotional materials, writing and sending press releases, organizing events and community service events, and managing volunteers.
• Managed day-to-day functions of promotion and marketing departments.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Negotiated favorable contracts with vendors and suppliers, reducing overall promotional expenses.

• Providing customer service while exceeding sales goals
• Assisting the classified manager while they were out on leave by leading the team through every day tasks.