Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Brown

Independence,OH

Summary

Dynamic professional with over 7 years of experience in administrative and managerial roles, including at Comfort Heart Hospice. Proven expertise in team leadership and financial management, enhancing operational efficiency and customer satisfaction. Skilled in training staff and implementing effective sales strategies, driving engagement and retention.

Overview

7
7
years of professional experience

Work History

Receptionist Administrator

Comfort Heart Hospice
11.2022 - Current

Experience:

Receptionist Administrator | Comfort Heart Hospice | 4+ Years

Employment

  • Managed front desk operations and greeted visitors warmly.
  • Answered incoming calls and directed them to appropriate staff members.
  • Scheduled appointments and maintained the office calendar.
  • Maintained organized filing systems for client records and
    documents.
  • Assisted with administrative tasks, including data entry and report preparation.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.

Manger

Zero Zest
03.2018 - 11.2022

Experience:

General Manager | Zero Zest | 3 years of employment

Managed all aspects of store operations, including staffing, sales, and customer satisfaction.

• Trained and supervised a team of 10 employees, ensuring efficiency and high morale.

Mamaned ineo omel, ereving waste and optimizing:

stock levels.

  • Ensured compliance with health and safety regulations, achieving top inspection scores.
  • Handled financial responsibilities, including daily cash reconciliation and budgeting.
  • Implemented promotional campaigns to attract customers and boost engagement.

Education

Medical Billing And Coding

Cuyahoga Community College
Cleveland, OH

Parma Senior High School
Parma, Ohio
05.2022

Skills

  • Team leadership
  • Financial management
  • Customer service
  • Sales strategies
  • Staff training
  • Operational efficiency
  • Data analysis
  • Conflict resolution
  • Time management
  • Process improvement
  • Performance evaluation
  • Communication skills
  • Efficient multi-tasker
  • Customer retention
  • Data reviewing

Timeline

Receptionist Administrator

Comfort Heart Hospice
11.2022 - Current

Manger

Zero Zest
03.2018 - 11.2022

Medical Billing And Coding

Cuyahoga Community College

Parma Senior High School
Mia Brown