Mia Carbajal
Bloomington,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Norms Restaurants
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Shift Lead
SUBWAY®Restaurants
01.2022 - 04.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Leader
SUBWAY®Restaurants
03.2021 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
- Contributed to higher overall store performance by consistently meeting or exceeding shift targets for sales, labor costs, and food safety standards.
- Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
Education
No Degree - Business
California State University - San Bernardino
San Bernardino, CA05.2027
Skills
- Exceptional customer service
- Guest Engagement
- Menu Memorization
- Service prioritization
- Sales expertise
- Suggestive Selling
Languages
Spanish
Native or Bilingual
Timeline
Server
Norms Restaurants
05.2023 - Current
Shift Lead
SUBWAY®Restaurants
01.2022 - 04.2023
Shift Leader
SUBWAY®Restaurants
03.2021 - 08.2021
No Degree - Business
California State University - San Bernardino
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