Mia Castiglia
Middlesex,NJ
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Reliable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Yankee Candle
Bridgewater, NJ
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Personalized candles with a photo for customers and ring them up.
SERVICE TEAM MEMBER
Michael's Arts and Crafts Store
Bridgewater, New Jersey
10.2023 - 01.2024
- Worked collaboratively within a team setting to achieve daily goals set by management
- Ran register and helped customers return products
- Stock the shelves appropriately and put items back where they belong
- Answer customer's questions and help them with their projects
OFFICE CLERK
Leaders Financial Company
Cranford, New Jersey
06.2022 - 03.2023
- Ran credit applications for customers
- Make contracts for dealerships and help customers get the car they want
- Scan and file papers and folders
- Certified mail
- Fold letters and send them to customers via mailbox
CAMP COUNSELOR
Kulinski Memorials Summer Bible Camp
Manville, New Jersey
07.2019 - 07.2019
- Kept the kids in line, first aid and help with injuries, make sure all the kids and staff were safe, participated in activity with kids and staff, played games and promoted friendship to the kids
Education
HIGH SCHOOL DIPLOMA -
Immaculata High School
Somerville, New Jersey06.2025
Skills
- Client relationship management
- Team collaboration
- Product knowledge
- Organizational skills
- Problem-solving abilities
- Active listening
- Multitasking capabilities
- Process improvement
- Conflict resolution
- Patience and composure
- Attention to detail
- Excellent communication
- Service recovery
- Quality assurance
- Training and development
- Empathy and understanding
- Task prioritization
- Positive attitude
- Performance monitoring
Volunteer Experience
Camp Counselor, Kulinski Memorials Summer Bible Camp, Manville, NJ, 07/01/19, 07/31/19, Kept the kids in line, first aid and help with injuries, made sure all the kids and staff were safe, participated in activities with kids and staff, played games and promoted friendship to the kids.
Certification
CPR June 2024
Timeline
Sales Associate
Yankee Candle
06.2024 - Current
SERVICE TEAM MEMBER
Michael's Arts and Crafts Store
10.2023 - 01.2024
OFFICE CLERK
Leaders Financial Company
06.2022 - 03.2023
CAMP COUNSELOR
Kulinski Memorials Summer Bible Camp
07.2019 - 07.2019
HIGH SCHOOL DIPLOMA -
Immaculata High School