- Skin care
- Aesthetics
- Medicine
- Mindfulness Practices
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Practice self care and meditation for overall wellness
Mia Castillo
Rancho Cucamonga,CA
Summary
Dynamic professional with a strong foundation in customer service and teamwork. Recognized for enhancing client support and streamlining processes to boost satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City Wide Facility Solutions - Inland Empire
Ontario, CA
10.2023 - Current
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Prepared detailed reports and presentations for management review and decision-making.
- Streamlined document organization systems to enhance retrieval efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Worked with Cash Pro and Excel to gather data and deposit checks.
Team Member (Front Desk Associate)
Chuze Fitness
Rancho Cucamonga, CA
08.2025 - 03.2026
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Maintained cleanliness and organization of gym area to ensure a welcoming environment.
- Collaborated with team members to execute daily operational tasks efficiently.
- Facilitated member check-in process, ensuring smooth access and attendance tracking.
- Assisted members with equipment usage and fitness inquiries to enhance overall experience.
- Operated register to process merchandise and collect payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Substitute Dance Instructor
Erica Goe
Rancho Cucamonga, CA
05.2023 - 08.2024
- Instructed diverse dance styles, adapting lessons to various skill levels and age groups.
- Facilitated engaging and interactive classes, fostering a positive learning environment.
- Collaborated with lead instructor to develop curriculum and lesson plans for student progression.
- Implemented feedback mechanisms to assess student performance and enhance instructional methods.
- Contributed to studio marketing efforts by participating in community outreach events, attracting new students and promoting the studio''s reputation as a leader in dance education.
Education
Bachelor of Science in Nursing -
West Coast University
Ontario, CA06-2028
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA05-2024
Skills
- Client support
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
Accomplishments
Received an Upstanding Performance Award presented by Mangers: Kai, Jocelyn, and Chewy. This award was to recognize my performance and dedication to my job. "Acknowledging those who have gone above and beyond to provide unmatched service for their members and support for their team."
Certification
- Food Handler's & Sanitation (California Food Handler's Card)
Interests
Timeline
Team Member (Front Desk Associate)
Chuze Fitness
08.2025 - 03.2026
Administrative Assistant
City Wide Facility Solutions - Inland Empire
10.2023 - Current
Substitute Dance Instructor
Erica Goe
05.2023 - 08.2024
Bachelor of Science in Nursing -
West Coast University
High School Diploma -
Los Osos High School