Mia Castro
Cohoes,NY
Summary
Diligent HR professional with progressive experience in HR coordination and administration. Pursues opportunities to build on to current skills and contribute to group success. Recognized for professionalism, accuracy, commitment to compliance and continuous process improvement. Microsoft Office Suite, Microsoft Teams, and EMR systems. Experience with HRIS and Recruiting Management systems.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Whitney M. Young Jr. Health Center
Albany, NY
05.2025 - 12.2026
- Acted as central point of contact for the Human Resources Office, including walk-ins, call-ins and correspondence from employees, managers and third parties
- Conducted various background checks in NYS and other systems
- Tracked required documentation for employees, student intern and volunteers to ensure timely submission of employee physicals, professional licenses, and other required paperwork
- Scheduled fingerprint appointments
- Performed general office duties, including word processing, typing and preparing correspondence, copying, handling mail, and other office equipment
- Presented on HR Topics for new hires during orientation
- Maintained employee files, including updates to the HRIS system
- Completed I-9 and reviewed other tax documents for new hire's
- Created employee badges as well as set up access to employees' work locations
- Assisted with the enrollment of benefits and provided overview of benefits to new hires
- Assigned required trainings to new hires
- Assisted with Payroll actions for new hires and current employees
- Conducted audits to ensure compliance with local, state and federal regulations
- Review and responded to employees and managers regarding policies and procedures
- Performed credit card reconciliation, to ensure transactions were properly coded to the correct departments
Human Resource Assistant
Equinox Inc.
Albany, NY
10.2024 - 05.2025
- Acted as central point of contact for the Human Resources Office, including walk-ins, call-ins and correspondence from employees, managers and third parties
- Supported recruiting efforts by working with all departments regarding candidates
- Conducted various background checks in NYS and other systems
- Tracked required documentation for employees,student intern and volunteers to ensure timely submission of background check packet, employee physicals, professional licenses, and other required paperwork
- Scheduled fingerprint appointments
- Performed general office duties, including word processing, typing and preparing correspondence,copying, handling mail, and other office equipment
- Maintained employee files, including updates to the HRIS system
- Created employee badges as well as set up access to employees' work locations
- Assisted with the enrollment of benefits and provided overview of benefits to new hires
- Assigned required trainings to new hires
- Conducted audits to ensure compliance with local, state and federal regulations
- Review and responded to employees and managers regarding policies and procedures
- Tracked FMLA and other medical leaves for employees
- Performed credit card reconciliation, to ensure transactions were properly coded to the correct departments
Human Resource Coordinator
Capital District Transportation Authority (CDTA)
Cohoes, NY
01.2022 - 11.2022
- Created and reviewed employee new hire packets to ensure accuracy
- Maintained employee files with necessary documentation; applicant, I-9 form, W-2 form, direct deposit information, identification forms, etc
- Input/Updated employee information into HRIS and Recruiting Management systems as well as, assisted candidates with online applications
- Prepared for and attended local career fairs, discussing various roles/onboarding processes with interested applicants
- Review documents to compose an accident/incident reports for Log sheet
- Coordinated conferences, meetings and special events for both employees and staff
- Organized and distributing mail to correct department/persons
- Assists in any other duties to assists in the flow of work.
School Bus Driver
Durham School Services
Cohoes, NY
06.2018 - 07.2024
- Transport students to/from locations, adhering to all safety and traffic laws
- Ensure the safety of passengers through constant and tedious monitoring
- Operate and inspect the vehicle daily to adhere to maintenance requirements
- Complete incident report documentation, as needed, to document any happenings that must be addressed by higher authorities – Guidance Counselors, institution management, police departments, etc.
Administrative Support Associate
Albany Medical Center EmUrgent Care
Albany, NY
10.2016 - 07.2017
- Responsible for scheduling appointments for patients, checking patients in and out, collecting copayments, deductibles, etc
- Answered and administered phone calls to appropriate parties, as well as communicate with providers
- Handled Worker’s Compensation claims and verified insurance coverages using the electronic system
- Faxed, scanned, and updated electric patient files, as well as maintained an organized paper file for each patient
- Provided clerical and administrative support to management and other office personnel, as needed.
Customer Service Representative
Maximus Inc.
09.2015 - 06.2016
- Managed multiple phone lines in a call center environment, assisting callers with insurance applications and insurance-related inquiries
- Provided excellent customer service to callers and assisted navigators/brokers by providing necessary information
- Entered necessary information into an electronic tracking system to document calls and gather pertinent information to process claims.
Tax Information Aide
NYS Tax and Finance
02.2015 - 06.2015
- Reviewed and scanned documentation into the electronic filing system, as necessary
- Reported any discrepancies and addressed them with appropriate tax personnel
- Worked closely with management to provide operational, clerical, and administrative support to ensure proper functionality of department processes/procedures.
Education
Associate degree - Human Resource Specialist
Bryant & Stratton College
Albany, NYBachelor’s degree - Business Management
Bryant & Stratton College
Albany, NYNo Degree - Human Resources Internship
Times Union Center
Skills
- Dependable and reliable
- Effective communication skills
- Incident Reporting
- Recordkeeping
- Maintains confidentiality
- Employee Relations
- Microsoft Office
- Onboarding Coordination
- Project Planning
- Employee Recognition Programs
- Human Resources Department Processes
- Punctuality
- Customer-Oriented
- Time Management
- Dependable and Responsible
- Attention to Detail
Timeline
Human Resources Coordinator
Whitney M. Young Jr. Health Center
05.2025 - 12.2026
Human Resource Assistant
Equinox Inc.
10.2024 - 05.2025
Human Resource Coordinator
Capital District Transportation Authority (CDTA)
01.2022 - 11.2022
School Bus Driver
Durham School Services
06.2018 - 07.2024
Administrative Support Associate
Albany Medical Center EmUrgent Care
10.2016 - 07.2017
Customer Service Representative
Maximus Inc.
09.2015 - 06.2016
Tax Information Aide
NYS Tax and Finance
02.2015 - 06.2015
Bachelor’s degree - Business Management
Bryant & Stratton College
Associate degree - Human Resource Specialist
Bryant & Stratton College
No Degree - Human Resources Internship
Times Union Center