Mia Choi
Marina Del Rey,CA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Kabuki Japanese Restaurant. Proven ability to enhance guest experiences through effective communication and meticulous attention to cleanliness standards. Recognized for training new staff and optimizing service flow, ensuring satisfaction in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Kabuki Japanese Restaurant
Los Angeles, CA
08.2025 - Current
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted in menu navigation, highlighting specials and answering customer inquiries.
- Managed order accuracy by coordinating with kitchen staff on meal preparations.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Adapted quickly to changing customer needs during peak service hours.
- Served food and beverages promptly with focused attention to customer needs.
Hostess
Kabuki Japanese Restaurant
Valencia, CA
10.2024 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers with menu explanations and special requests for enhanced service.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Collaborated with kitchen staff to ensure timely food delivery for efficient service.
- Trained new hostesses on operational procedures and customer interaction techniques.
- Answered customer questions about hours, seating, and menu information.
Hostess Trainer
Madre Oaxcan Restaurant
Valencia, CA
08.2023 - 09.2024
- Trained new hostesses on customer service protocols and restaurant procedures.
- Developed and implemented training materials to enhance onboarding processes.
- Coordinated seating arrangements to optimize flow and minimize wait times.
- Monitored guest experiences, addressing concerns to ensure satisfaction.
- Conducted performance evaluations for hostess team, providing constructive feedback.
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
Dog Sitter
Tracey Wong
Santa Clarita, CA
10.2024 - 08.2025
- Provided attentive care and companionship to dogs, ensuring their well-being and happiness.
- Developed daily exercise routines, enhancing physical health and reducing anxiety in pets.
- Administered medications as directed, maintaining pet health and adherence to owner instructions.
- Maintained cleanliness of pet living areas, promoting hygiene and comfort for animals.
Education
Associate Degree In Nursing, Currently Attending - Nursing
Santa Monica College
Santa Monica, CAHigh School Diploma -
Golden Valley High School
Santa Clarita, CA05.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Certification
Food handlers
Alcohol license
Drivers license
Certified in First Aid
Timeline
Server
Kabuki Japanese Restaurant
08.2025 - Current
Hostess
Kabuki Japanese Restaurant
10.2024 - 08.2025
Dog Sitter
Tracey Wong
10.2024 - 08.2025
Hostess Trainer
Madre Oaxcan Restaurant
08.2023 - 09.2024
Associate Degree In Nursing, Currently Attending - Nursing
Santa Monica College
High School Diploma -
Golden Valley High School