MIA COLLAZO
Orlando,FL
Summary
Highly organized Referral Coordinator with expertise in pre-authorizations, HIPAA regulations, and insurance verification. Skilled in follow-up coordination and resolving issues related to patient access and insurance coverage. Successfully increased referral volume from primary care physicians by implementing effective strategies. Exceptional multitasking abilities and committed to providing excellent customer service.
Overview
4
4
years of professional experience
Work History
Referral Coordinator
Advent Health
Orlando, Florida
09.2022 - Current
- Coordinated and processed patient referrals with precision, detail, and accuracy
- Managed incoming calls regarding referrals in a professional manner while providing accurate information
- Resolved issues related to patient access, insurance coverage, and other barriers quickly and efficiently
- Developed and implemented effective strategies to increase referral volume from primary care physicians
Teacher Assistant
Treasure Kids Academy
Ocoee, FL
03.2022 - 09.2022
- Assisted teachers in monitoring students' behavior, maintaining order, and enforcing rules
- Worked with students individually and in small groups, reinforcing skills
- Provided individualized support to students who required additional help with understanding concepts or completing assignments
- Assisted teachers in planning and delivering lessons to students, ensuring the curriculum was followed
Front Desk Receptionist
Extended Stay America
Orlando, FL
03.2021 - 03.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Heard and resolved complaints from customers and public
Education
High School Diploma -
Colonial High School
Orlando, FL05-2020
Skills
- Pre-authorizations
- HIPAA regulations
- Follow-up coordination
- Insurance verification
- Multitasking
- Customer service
Languages
Spanish, Intermediate
Timeline
Referral Coordinator
Advent Health
09.2022 - Current
Teacher Assistant
Treasure Kids Academy
03.2022 - 09.2022
Front Desk Receptionist
Extended Stay America
03.2021 - 03.2022
High School Diploma -
Colonial High School