Mia Costa
Tallahassee,FL
Summary
Proven leader and dedicated team player with a track record of delivering exceptional customer service and enhancing operational efficiency at Marcos Pizza. Skilled in cash handling and fostering positive guest experiences, demonstrated ability to manage high-volume dining with a strong work ethic. Achieved significant improvements in service quality by prioritizing tasks and team collaboration.
Overview
2024
2024
years of professional experience
Work History
Server
Gordos Tallahassee
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bocas House
03.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Marcos Pizza
04.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Political Science, Human Resources - Law
Florida State University
Tallahassee, FLSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server
Bocas House
03.2021 - 05.2023
Assistant Manager
Marcos Pizza
04.2020 - 05.2023
Server
Gordos Tallahassee
Political Science, Human Resources - Law
Florida State University
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