Mia Delos Reyes
Las Vegas
Summary
Ambitious Receptionist experienced in front desk operations, greeting guests, and resolving immediate issues. Delivered positive customer experiences through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on contributing to company growth while embracing new challenges in a flexible part-time role.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Receptionist
Hilton Polo Towers
Las Vegas
06.2026 - Current
- Greeted guests warmly upon arrival at Hilton Polo Towers.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained lobby area cleanliness and organized front desk materials.
- Provided information about hotel services and local attractions to visitors.
- Handled guest requests and resolved issues promptly and professionally.
- Scheduled appointments and managed reservations for hotel amenities.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments for guests at the front desk.
- Greeted visitors and provided them with assistance.
Front of House Employee
Chick Fill A
Las Vegas
12.2024 - 04.2025
- Greeted customers and provided friendly customer service.
- Delivered friendly service to guests in a fast-paced environment.
- Explained menu items, took orders and delivered food courses according to instruction.
- Assisted customers with menu selections and special requests.
- Prepared drinks upon request according to recipes and standards set by management.
- Handled cash and processed transactions accurately at the register.
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained cleanliness and organization of dining and serving areas.
- Cleaned assigned area after closing.
- Monitored inventory levels and restocked supplies as needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Education
Bishop Gorman High School
Las Vegas, NVSkills
- Front desk management
- Appointment scheduling
- Customer service
- Phone etiquette
- Time management
- Organization skills
- Team collaboration
- Effective communication
- Verbal and written communication
- Problem resolution
- Service-oriented mindset
Certification
- Food Handlers Card by Southern Nevada Health District expiring October 22nd, 2027
Affiliations
- Gym 2/3 times a week, once with a trainer
- Volleyball Player
- Dancer
Timeline
Receptionist
Hilton Polo Towers
06.2026 - Current
Front of House Employee
Chick Fill A
12.2024 - 04.2025
Bishop Gorman High School