Mia DiSalvo
Gardner,MA
Summary
Proven professional with extensive experience at Price Chopper, adept in inventory management and fostering strong vendor relationships. Demonstrates exceptional attention to detail and effective communication, ensuring operational excellence and a competitive edge in market pricing strategies. Achieved significant improvements in efficiency and reduced spoilage rates through innovative solutions.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Price Chopper
Gardner, MA
06.2017 - 06.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Service Desk Associate
Price Chopper
Gardner, MA
06.2019 - 06.2020
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
Price Accuracy Coordinator
Price Chopper
Gardner, MA
06.2020 - 06.2021
- Actively participated in business planning sessions, providing valuable insights from a price accuracy perspective.
- Contributed toward higher employee engagement by fostering an environment that encouraged open communication about process improvements and best practices.
- Monitored competitor pricing strategies to maintain competitive advantage within the market.
- Conducted regular analyses of market trends to anticipate potential impacts on product demand or required shifts in company pricing strategy.
DSD Receiver
Price Chopper
Gardner, MA
06.2021 - 03.2024
- Demonstrated adaptability when facing unexpected challenges or changes in shipment schedules while still meeting deadlines consistently throughout employment tenure as a DSD Receiver.
- Efficiently managed time-sensitive tasks such as perishable item handling for reduced spoilage rates while adhering to health guidelines in storage conditions.
- Streamlined the receiving process for improved efficiency by implementing an organized system for unloading trucks.
- Participated in ongoing training opportunities to stay current on industry best practices related to receiving processes and procedures.
- Processed daily and weekly DSD tickets to file invoices.
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Achieved swift resolution of shipment discrepancies by promptly communicating concerns to vendors and following up until resolved.
- Tracked product for DSD vendors to verify invoices.
- Maintained strong vendor relationships through professional communication and timely resolution of issues.
- Performed routine equipment inspections, ensuring proper functionality and identifying potential maintenance needs to prevent operational downtime.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Implemented loss prevention strategies, reducing instances of damaged or misplaced goods.
- Ensured proper storage of goods, maintaining a clean and well-organized warehouse environment.
- Assisted management with purchasing decisions based on expert analysis of inventory needs and trends.
Education
Gardner High School
Gardner, MASkills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Pallet Jack Operation
- Stock Rotation
- Shipping coordination
- Teamwork and Cooperation
- Self-Motivated and Independent
- Attention to Detail
- Package handling
- Punctual and Reliable
- Warehousing Operations
- Shipping and receiving
- Effective Communication
- Heavy Lifting
- Relationship Building
- Safety Procedures
- Material Handling Equipment
- Inspection and Quality Control
- US Driver's License
- Inventory Software
- Load Planning
- Shipping Documentation
- Inventory Management
- Microsoft Office Suite
- Records Management
- Merchandise staging
- Invoice reconciliation
Timeline
DSD Receiver
Price Chopper
06.2021 - 03.2024
Price Accuracy Coordinator
Price Chopper
06.2020 - 06.2021
Service Desk Associate
Price Chopper
06.2019 - 06.2020
Customer Service Cashier
Price Chopper
06.2017 - 06.2019
Gardner High School