Mia Drummond
Bluffdale,Utah
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Jimmy John's
09.2021 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Swim Instructor
City Of Albuquerque Parks And Recreation Dept
05.2020 - 08.2021
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Lifeguard
City Of Albuquerque Parks And Recreation Dept
09.2019 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
Master Aesthetician
NIMA National Institute of Medical Aesthetics
South Jordan, UT09.2023
High School Diploma -
Riverton High School
Riverton, UT07.2022
Skills
- Business Leadership
- Health Code Compliance
- Patron Engagement
- Customer Satisfaction
- Team Bonding
- Customer Preferences
- Critical Thinking
- detail oriented
- fast learner
- communication skills
- problem solving
Timeline
Restaurant Manager
Jimmy John's
09.2021 - 09.2023
Swim Instructor
City Of Albuquerque Parks And Recreation Dept
05.2020 - 08.2021
Lifeguard
City Of Albuquerque Parks And Recreation Dept
09.2019 - 08.2021
Master Aesthetician
NIMA National Institute of Medical Aesthetics
High School Diploma -
Riverton High School
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