Michael Garcia
Management
Michigan City,IN
Summary
Highly proactive and adaptable manager with 15 years of experience in team leadership with a solid background and proven expertise in building and leading successful teams. Background includes sales, management and customer service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Agave Mansion
Michigan City, IN
08.2021 - Current
- Increased online reviews from 3 to 4.5 by promoting positive atmosphere and went above and beyond to guarantee each customer received exceptional dining experience.
- Carefully interviewed, selected, trained and supervised staff.
- Prepped and directed all private events and parties.
- Oversaw and scheduled all front of house personnel to maintain adequate staffing and minimize overtime.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Store Manager
Wilson Leather Outlet
Michigan City, IN
11.2017 - 01.2021
- Exceeded sales forecast by $150,000-$200,000 from 2018 to 2020.
- Decreased store's shrink from 8.76% to .78% in less then year and maintained standard year after year.
- Analyzed and interpreted store trends to facilitate planning.
- Implemented daily processes and standards in order to transform overall store presentation and customer experience.
- Oversaw all aspects of store operations (Sales, L.P., H.R., scheduling, payroll, visuals, and training and development.
MIW / Full Time / Seasonal Associate
Kay Jewelers Outlet
Michigan City, IN
11.2015 - 07.2020
- Certified diamontologist in only 3 months.
- Travel to other stores within district as management support.
- Motivate team to achieve company goals and increase store sales (sales, credit applications, warranties, and jewelry repairs.)
- Creating store displays and implementing store cleanliness.
- Coached employees to maximize sales goals through clienteling and follow up calls.
- Assisting in loss prevention and inventory processes.
Assistant Manager
Michael Kors
Michigan City, IN
03.2016 - 11.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Generated repeat business through exceptional customer service and product knowledge.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 20%.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Co-Manager
Guess
Michigan City, IN
09.2007 - 08.2015
- Oversaw employee performance and increased efficiency to maintain productivity targets through ongoing training and development.
- Decreased inventory shrinkage to .75% through floor awareness and exceptional customer service.
- Cultivated large customer base and personally shopped for over 23 clients.
- Set visual standards and floorsets.
Education
High School Diploma -
Portage High School
Portage, IN05.1999
Skills
- Business Leadership
- Customer Retention
- Time Management
- Teamwork and Collaboration
- Staff Scheduling
- POS Terminal Operations
- Strong Organizational Skills
- Profit and Loss Control
- Staff Supervision
- Sales Strategies
- Multitasking and Organization
- Hiring and Onboarding
Timeline
Restaurant Manager
Agave Mansion
08.2021 - Current
Store Manager
Wilson Leather Outlet
11.2017 - 01.2021
Assistant Manager
Michael Kors
03.2016 - 11.2017
MIW / Full Time / Seasonal Associate
Kay Jewelers Outlet
11.2015 - 07.2020
Co-Manager
Guess
09.2007 - 08.2015
High School Diploma -
Portage High School
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