Mia Elliott
Salinas
Summary
Experienced Supervisor dedicated to customer service operations and maximizing team performance. Bringing strong communication, planning and problem solving abilities demonstrated over four years in the field. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
4
4
years of professional experience
Work History
Admissions Area Supervisor
Gilroy Gardens Family Theme Park
Gilroy, CA
01.2023 - Current
- Ensured guest satisfaction with strategies focused on addressing guest needs and resolving concerns.
- Clarified guest issues and determined root cause of problems to resolve product or service complaints.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult guests and challenging situations.
- Educated guests about billing, payment processing and procedures.
- Trained newly hired sales team in upselling techniques.
- Tracked hours and budget usage, and prepared associated reports.
Rides Supervisor
Gilroy Gardens Family Theme Park
Gilroy, CA
03.2022 - 12.2022
- Monitored passengers and ride operations and enforced safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action.
- Trained new ride operators on safety procedures and ride operations.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Educated staff on strategies for handling difficult guests and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored workers for performance, professionalism and service quality.
- Facilitated hiring, training and evaluation of staff.
Ride Operator
Gilroy Gardens Family Theme Park
Gilroy, CA
10.2019 - 02.2021
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Demonstrated proper use of safety harnesses and other safety equipment.
Education
No Degree - Business Administration And Management
Hartnell College
Salinas, CA01.2025
High School Diploma -
Christopher High School
Gilroy, CA06.2021
Skills
- Sales Tracking
- Safety Management
- Employee Performance Management
- Customer Service
- Organizational Skills
- Proficient in Microsoft Office and Asure HCMS
- Employee Engagement
- Time Management
- Leadership Abilities
- Critical Thinking
- Policy Enforcement
- Customer Service Management
Timeline
Admissions Area Supervisor
Gilroy Gardens Family Theme Park
01.2023 - Current
Rides Supervisor
Gilroy Gardens Family Theme Park
03.2022 - 12.2022
Ride Operator
Gilroy Gardens Family Theme Park
10.2019 - 02.2021
No Degree - Business Administration And Management
Hartnell College
High School Diploma -
Christopher High School