Mia Elliott
Salinas,CA
Summary
Motivated Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes, support revenue generation, and reduce labor costs with hands-on management style. Bringing strong communication, planning, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Admissions Area Supervisor
Gilroy Gardens Family Theme Park
01.2023 - Current
- Deliver excellent customer service in a fast-paced environment
- Develop standard operating procedures to improve operational effectiveness and safety
- Engage in membership sales through conversion of single day admission guest into annual member
- Collaborate with the HR department on recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Monitor weekly departmental labor to maximize operational efficiency and meet labor budget targets
- Manage team of 35 associates and 5 supervisors ensuring high quality guest service experiences
- Support call center and social media inquires through phone, emails and social direct messages
Rides Supervisor
Gilroy Gardens Family Theme Park
03.2022 - 12.2022
- Led a team of up to 50 ride operators daily based of attendance needs
- Trained associates on operational and safety protocols and procedures of rides while ensuring rider safety
- Listened to and resolved guest concerns professionally and efficiently, maintaining a positive park atmosphere
- Created and maintained a positive team culture through engagement initiatives
- Held daily stand-ups to ensure safety and guest service remains efficient daily
Ride Operator
Gilroy Gardens Family Theme Park
10.2019 - 02.2022
- Provided engaging interactions with guests to ensure enjoyable experience
- Inspected and maintained amusement park ride equipment daily in accordance with safety regulations
- Resolved guest issues by listening to their concerns while maintaining professional demeanor and offering resolutions
- Maintained cleanliness around ride area and queue
- Assisted with crowd control during peak operating hours
Education
Business Administration
Hartnell College
Salinas, CA12.2025
Skills
- Operational Efficiency
- Team Management and Development
- Sales Tracking and Leadership
- Proficient in Microsoft Office
- Time and Schedule Management
- Customer Service Management and Satisfaction
- Flexible and Adaptable
- Quick and Effective Problem-solving
Timeline
Admissions Area Supervisor
Gilroy Gardens Family Theme Park
01.2023 - Current
Rides Supervisor
Gilroy Gardens Family Theme Park
03.2022 - 12.2022
Ride Operator
Gilroy Gardens Family Theme Park
10.2019 - 02.2022
Business Administration
Hartnell College
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