Mia Emter
Selah,WA
Summary
Personable and dedicated customer service worker with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Administrator
Seasonal Energy Services
Yakima, Washington
01.2025 - Current
- Managed incoming calls and directed inquiries to appropriate departments.
- Scheduled appointments and coordinated meetings for staff and management.
- Assisted in onboarding new employees by preparing training materials.
- Implemented filing systems to streamline document retrieval processes.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed invoices on a timely basis according to established procedures.
Server
Texas Roadhouse
Pasco, Washington
02.2024 - 11.2024
- Provided friendly customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Assisted in training new servers on company policies and procedures.
- Managed cash handling and processing of customer payments accurately.
- Upsold menu items to enhance guest satisfaction and experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Sales Associate
Habitat for Humanity
Yakima
04.2023 - 01.2024
- Assisted customers with product selection and inquiries.
- Maintained merchandise displays to ensure an appealing shopping experience.
- Conducted inventory checks and restocked shelves as needed.
- Handled customer complaints and resolved issues promptly.
- Participated in training new staff on sales techniques and store policies.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Attended weekly team meetings to review performance goals and objectives.
Education
Selah High School
Selah, WASkills
- Office management
- Document processing
- Appointment scheduling
- Invoice processing
- Sales strategies
- Customer service
- Staff training
- Time management
- Communication skills
- Conflict resolution
- Scheduling
- Verbal communication
- Office administration
- Payroll
- Workforce management
Certification
- Food Handlers
References
References available upon request.
Timeline
Office Administrator
Seasonal Energy Services
01.2025 - Current
Server
Texas Roadhouse
02.2024 - 11.2024
Sales Associate
Habitat for Humanity
04.2023 - 01.2024
Selah High School