Mia Ewell
Baltimore,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Sales Associate
Nordstrom
Towson, MD
10.2025 - Current
- Provided exceptional customer service by actively engaging with customers and addressing inquiries.
- Assisted in maintaining visual merchandising standards to enhance product presentation.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Executed sales transactions accurately while ensuring efficient checkout processes.
Professional Athlete- Softball
Onze Gezellen
Haarlem, The Netherlands
03.2025 - 07.2025
- Promoted the importance of sportsmanship, discipline, and teamwork both on and off the field to uphold the reputation of the organization.
- Improved team performance by consistently demonstrating leadership and strong work ethic during practices and games.
- Served as a mentor to younger players, providing guidance on skill development, technique refinement, and overall improvement.
- Consistently demonstrated exceptional work ethic both individually and within a team setting, motivating others toward collective success.
- Remained adaptable in response to changes in game strategies or unexpected challenges encountered during competition play.
- Trained rigorously to enhance physical performance and competitive edge.
Host Trainer
The Bluebird Cocktail Room
Baltimore, MD
06.2024 - 03.2025
- Streamlined reservation management processes, improving guest experiences and operational efficiency.
- Collaborated with management to refine hosting protocols, resulting in smoother operations during busy shifts.
- Contributed to restaurant profitability by managing wait times, seating arrangements, and table turnover rates.
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Trained and mentored new hosts, enhancing team performance and service quality.
- Established strong rapport with returning customers, fostering loyalty and repeat business for the restaurant.
Customer Service Representative
YRC Freight
Baltimore, MD
09.2022 - 07.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Sales Representative
Hot Topic
Portland, OR
10.2020 - 01.2021
- Communicated product features, advantages and benefits to customers
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Developed and maintained strong customer relationships and networks within designated sales territory
- Adapted to and remained flexible in changing, fast-paced work environment
- Managed customer accounts by providing accurate information on product availability and pricing
- Provided technical assistance to customers in order to resolve issues promptly
- Maintained an up-to-date knowledge of industry developments and changes in competitive landscape
Food and Service Champion
Taco Bell
Portland, OR
09.2019 - 01.2020
- Resolved customer complaints promptly and professionally while maintaining positive attitude towards customers at all times
- Adhered to all safety protocols when operating kitchen equipment such as ovens, fryers, grills
- Analyzed customer feedback regarding quality of food or service received in order to improve overall experience
- Processed orders quickly while ensuring accuracy in all transactions
- Maintained an organized work area to ensure efficient operations during peak hours of business
- Stocked shelves with merchandise and ensures accurate product placement in accordance with store guidelines
- Assisted customers by providing product information and answering questions about products or services offered
Education
Bachelor of Science - Business Administration
Morgan State University
Baltimore, OR12.2024
Skills
- Task Delegation
- Coaching Techniques
- Exceptional Communication
- Strong Leadership
- Teamwork
- Multitasking
- Problem-Solving
- Attention to detail
- Reliability
- Team collaboration
- Active listening
- Adaptability
- Flexibility
- Excel
LANGUAGES
English
Timeline
Sales Associate
Nordstrom
10.2025 - Current
Professional Athlete- Softball
Onze Gezellen
03.2025 - 07.2025
Host Trainer
The Bluebird Cocktail Room
06.2024 - 03.2025
Customer Service Representative
YRC Freight
09.2022 - 07.2023
Sales Representative
Hot Topic
10.2020 - 01.2021
Food and Service Champion
Taco Bell
09.2019 - 01.2020
Bachelor of Science - Business Administration
Morgan State University
AWARDS
2x MEAC Softball Champion, 4x Regular season MEAC Champion