Mia Gates
Boise
Summary
Dynamic professional with extensive experience in customer service and food handling, notably at Vitality Smoothies. Proven ability to enhance customer experiences through effective communication and innovative problem-solving. Skilled in food service operations and team leadership, consistently delivering high-quality service in fast-paced environments. Passionate about creating engaging and memorable interactions.
Overview
4
4
years of professional experience
Work History
Barista
form and function
boise
08.2025 - Current
- Crafted high-quality coffee beverages using espresso machines and manual brewing methods.
- Maintained cleanliness and organization of workstations and customer areas.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Created visually appealing beverage presentations to enhance customer experience.
Customer Service
Vitality Smoothies
Rancho Palos Verdes
01.2023 - Current
- Developed systems to ensure efficient customer service experience.
- Resolved customer service issues in a timely fashion.
- Provided customer service assistance when needed.
Host, Food Runner, and Busser
Pacific Diner
San Pedro
04.2025 - 08.2025
- Welcomed guests and ensured a positive dining experience.
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted servers by communicating guest needs and preferences.
Babysitter
Mannino Family
San Pedro
05.2022 - 05.2025
- Prepared nutritious meals and snacks following dietary preferences.
- Supervised children during playtime and organized engaging activities.
- Assisted with homework and supported educational development.
- Ensured a safe environment by monitoring indoor and outdoor activities.
- Communicated effectively with parents regarding children's daily progress.
Customer Service Christmas Treelot/Pumpkin Patch
Deluca Farms
San Pedro
01.2022 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Integrated Media and Strategic Communications - sports
Boise State University
Boise, IdahoSkills
- Food Handling & Safety
- Upscale Casual Dining Experience
- Customer Service
- Food Service Operations
- Communication Skills
- Dependability
- Sports knowledge (strong understanding of football)
- Live television production
- Segment producing
- Content creation (live, taped, and digital)
- Script writing & copy editing
- Breaking news awareness
- Story pitching & idea development
- Editing coordination & post-production
- Social media content creation
- Show rundown planning
- Working with on-air talent
- Leadership & team supervision
- Fast-paced decision-making
- Research and fact-checking
- Strong communication skills
Languages
Italian
Native/ Bilingual
ASL
Professional
Timeline
Barista
form and function
08.2025 - Current
Host, Food Runner, and Busser
Pacific Diner
04.2025 - 08.2025
Customer Service
Vitality Smoothies
01.2023 - Current
Babysitter
Mannino Family
05.2022 - 05.2025
Customer Service Christmas Treelot/Pumpkin Patch
Deluca Farms
01.2022 - 01.2023
Integrated Media and Strategic Communications - sports
Boise State University