Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Mia Giovinco

Chanhassen,MN

Summary

Dynamic employee with a proven track record at Caribou Coffee, excelling in customer service and upselling techniques that enhanced average order value. Skilled in time management and team collaboration, I consistently maintained an organized workspace and fostered a positive atmosphere, ensuring customer satisfaction during peak hours.

Overview

4
4
years of professional experience

Work History

Barista

Caribou Coffee
Minnetonka, MN
08.2022 - Current
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Described menu items to customers and suggested products based on stated preferences.
  • Maintained calm demeanor during high-volume periods and special events.

Crew Member

CherryBerry Frozen Yogurt Bar
Minnetonka, MN
06.2021 - 08.2021
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Restocked kitchen supplies including food products and utensils.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Education

Bachelor of Science - Biology

University of Iowa
Iowa City, IA
05-2028

High School Diploma -

Minnetonka High School
Minnetonka, MN
06-2024

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Time management
  • Customer consulting
  • Organizational skills

Affiliations

  • Dance Teaching Assistant
  • Nanny

Languages

ASL
Professional

References

References available upon request.

Timeline

Barista

Caribou Coffee
08.2022 - Current

Crew Member

CherryBerry Frozen Yogurt Bar
06.2021 - 08.2021

Bachelor of Science - Biology

University of Iowa

High School Diploma -

Minnetonka High School

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