MIA GORDON
New York
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
Work History
Sales Associate
Build A Bear Workshop Inc
04.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Manager
D'agostino Supermarket
08.2024 - 04.2025
- Adaptability - Adapting to changing situations and customer needs
- Leadership
- Conflict resolution - Handling difficult customer interactions and peacefully settling disputes
- Time management - setting priorities and effectively fulfilling deadlines
Cashier
D'agostino Supermarket
10.2022 - 08.2024
- Assist customers at the checkout counter by scanning their items, processing payments
- Bagging their groceries
- Greeting customers upon checkout
- Handling returns & exchanges
Babysitter
Private Care
06.2020 - 06.2022
- Took care of two children from ages 5-7
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
Education
High School Diploma -
Food and Finance High School
New York, NY06.2022
Skills
- Problem-solving
- Customer service
- Microsoft outlook, word, and Excel
- Customer-focused
- Multi-tasking strength
- Time management
- Training and mentoring
- Adherence to high customer service standards
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Build A Bear Workshop Inc
04.2025 - Current
Customer Service Manager
D'agostino Supermarket
08.2024 - 04.2025
Cashier
D'agostino Supermarket
10.2022 - 08.2024
Babysitter
Private Care
06.2020 - 06.2022
High School Diploma -
Food and Finance High School
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