Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mia G. Roemhild

Cincinnati,Ohio

Summary

Has diverse experience in hospitality, customer service, and resort operations. Demonstrated strengths include providing high-level guest services, coordinating events, and maintaining customer satisfaction at all times. Notable contributions include creating positive guest experiences and improving overall resort efficiency through proactive problem solving and effective communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Resort Concierge - Concierge Trainer

Walt Disney World Company
Orlando, FL
06.2024 - Current
  • Greeted guests upon arrival and provided assistance with luggage.
  • Provided exceptional customer service at all times by being friendly and professional when interacting with guests.
  • Assisted guests in making reservations for dining, park tickets, shows, and other events.
  • Coordinated transportation arrangements between the airport, resort, and other destinations for arriving and departing guests.
  • Processed payments from customers efficiently while ensuring accuracy of transactions.
  • Responded to guest inquiries promptly and accurately regarding resort amenities and services.
  • Handled check-in, check-out procedures for arriving, departing guests in a timely manner.
  • Developed strong relationships with vendors to ensure quality service was provided to all guests.
  • Stayed informed about upcoming events at the resort to provide relevant information to guests.
  • Trained new staff members on proper use of technology tools used in the concierge department.

Hostess - Board Runner

Trio
Cincinnati, Ohio
01.2023 - 04.2024
  • Greeted over 100 guests per shift when they arrive, and escorted them to the seating area.
  • Coordinated and kept track of seating arrangements using the OpenTable software.
  • Collected payment for 15 to 20 carryout orders, and retrieved them from the staging area.
  • Assisted in clearing and cleaning the tables in preparation for new guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Greeted guests warmly upon arrival, seating them promptly.

Assistant Customer Service Manager

The Kroger Company
Madeira, Ohio
01.2020 - 01.2023
  • Oversaw the department and managed associates, up to 10 at a time.
  • Accounted for the safe and kept track of the store's guest interactions and transactions.
  • Oversaw large transactions and maintained compliance with fraud and anti-money laundering regulations, resulting in zero transactions that were not within compliance.
  • Conducted money order, Western Union, and Ohio Lottery transactions.
  • Frequently assisted over 100 customers per day.
  • Retrieved, balanced, and accounted for 25 registers per day.
  • Provided exceptional customer service by responding to inquiries and resolving complaints in a timely manner.

Education

Associate of Applied Business - A.A.B. - Hospitality Management

Cincinnati State Technical And Community College
Cincinnati, Ohio
12-2025

Diploma -

School for Creative and Performing Arts
Cincinnati, Ohio
05.2021

Skills

  • Proficient in Word, Excel, Windows, and PowerPoint
  • Customer service and strong interpersonal skills
  • Culinary arts
  • Stress management
  • Ability to work in fast-paced environments
  • Team player attitude and positive demeanor
  • Employee training
  • Managerial and supervisory experience

Accomplishments

  • Disney's Art of Animation Resort - The Quarterly Award - Quarter One 2025

Certification

  • Cincinnati State Technical and Community College - Culinary Arts Certificate - 2024

Timeline

Resort Concierge - Concierge Trainer

Walt Disney World Company
06.2024 - Current

Hostess - Board Runner

Trio
01.2023 - 04.2024

Assistant Customer Service Manager

The Kroger Company
01.2020 - 01.2023

Associate of Applied Business - A.A.B. - Hospitality Management

Cincinnati State Technical And Community College

Diploma -

School for Creative and Performing Arts

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