Mia Harulaj
Garfield
Summary
Director of Administration with 20+ years of experience overseeing daily operations, improving workflow efficiency, and delivering exceptional customer service. Known for strong communication, organizational expertise, and the ability to keep high-volume offices running smoothly. Trusted leader who supports teams, solves problems proactively, and maintains consistent, high quality work.
Overview
22
22
years of professional experience
Work History
Director of Administration
Bath Fitter
Dumont
01.2010 - Current
- Coordinate daily office operations to ensure smooth workflow for management, installation teams, and customers.
- Manage customer billing, process payments, and maintain accurate financial records.
- Serve as primary point of contact for vendors: track orders, maintain documentation, and ensure timely delivery of materials.
- Organize schedules, records, contracts, and files to support efficient business operations.
- Identify operational gaps and proactively adjust processes to improve productivity.
- Train and support new administrative employees, providing onboarding and guidance to strengthen team performance.
- Prioritize and resolve customer issues quickly while maintaining positive company relationships.
- Order supplies and materials to prevent delays and keep field staff fully stocked.
- Support management with reporting, communication, and daily administrative needs.
Director of Administration
Dmc Industries
Garfield
04.2004 - 01.2010
- Managed all customer orders, fulfillment, and shipping processes to ensure timely delivery.
- Completed payroll processing and provided ongoing accounting and finance support.
- Maintained organized office systems, schedules, and documentation for management and staff.
- Provided customer service, responded to order inquiries, and resolved issues to maintain client satisfaction.
- Trained and supported new employees to strengthen office efficiency and consistency.
- Coordinated communication between departments to support daily operations.
Education
Felician University
Lodi, NJSkills
- Office operations coordination
- Workflow optimization
- Customer relationship management
- Effective team leadership
- Contract negotiations
- Staff training programs
Timeline
Director of Administration
Bath Fitter
01.2010 - Current
Director of Administration
Dmc Industries
04.2004 - 01.2010
Felician University