Mia Higginbotham
Church Point
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for patients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance patient experiences.
Overview
18
18
years of professional experience
Work History
Referral Specialist
Cardiology Specialists Of Acadiana
02.2020 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Updated patient records with accurate, current insurance policy information.
Receptionist
Dixie Storage
03.2018 - 02.2020
- Answer and directed calls as needed
- Received incoming payments as well as paid incoming bills.
- Created emails and invoices for clients to ensure payments.
Catering Server
River Oaks Catering and Event Center
09.2015 - 12.2017
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Served high customer volumes during special events, nights, and weekends.
Receptionist
Acadian Family Physicians
02.2014 - 10.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
Daycare Teacher
Future’s Unlimited Preschool
01.2008 - 02.2014
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Read stories, sang songs and facilitated creative play.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Caregiver
Med Source Home Health
01.2007 - 02.2014
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained daily records of activities, meals, behaviors and naps.
Skills
- Appointment scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Front desk operations
- Telephone etiquette
- Attention to detail
- Time management
Timeline
Referral Specialist
Cardiology Specialists Of Acadiana
02.2020 - Current
Receptionist
Dixie Storage
03.2018 - 02.2020
Catering Server
River Oaks Catering and Event Center
09.2015 - 12.2017
Receptionist
Acadian Family Physicians
02.2014 - 10.2017
Daycare Teacher
Future’s Unlimited Preschool
01.2008 - 02.2014
Caregiver
Med Source Home Health
01.2007 - 02.2014
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