Mia Johansson Waller
Management
Newbury Park,CA
Summary
Dedicated Regional Manager with 16 years of experience in conflict resolution, fostering symbiotic
relationships, recruitment, training, and legal compliance. Recognized by non-profit organization leadership for meeting annual placement goals. Assistant Teacher with 6 years of experience helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles. Overall excellence in communication, coordination, and administrative skills.
Overview
16
16
years of professional experience
Work History
Regional Manager
International Student Exchange Programs
05.2020 - Current
- Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement according to the U.S Department of State Regulations and ISE's high standards
- Supervise and counsel participating representatives, students, and families and plan social or recreational activities
- Maintaining ongoing personal contact with all current students and their families as well as providing support to participating schools
- Currently acting field specialist responsible for training newly hired local coordinators.
Concierge
Sunrise Senior Living
03.2018 - 06.2020
- Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction
- Monitor and screen visitors to verify accessibility to inter office personnel
- Greet clients and visitors in-person and via telephone calls in a professional manner
- Provide clerical support to company employees, including copying, faxing and file management
- Maintain a professional reception area to give visitors a positive first impression.
Area Coordinator
ASSE International Student Exchange
01.2012 - 10.2016
- Recruited, hired and trained representatives in Washington DC, Virginia, Maryland
- Provided hands-on support and counseling to students, host families and local representatives
- Coordinated, scheduled and arranged excursions and social events
- Monitored the scholarship students (e.g., Grants)
- Conducted weekly area staff meetings to communicate information, programming, administrative matters, staff development and other relevant issues.
Assistant Teacher
Prince William County Public Schools
08.2010 - 06.2016
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Led activities to develop students physical and social growth
- Support student learning through personalized and small group assistance to support classroom instruction
- Assisted in lessons, curriculum and homework planning.
Program Coordinator
Compass USA
01.2008 - 08.2015
- Recruited 16 host families per year
- Planned and scheduled the program calendar with excursions and classes each year
- Supervised the daily activities of the group consisting of the students and their chaperone
- Managed the overall operation of the summer exchange student program, including financial management
- Oversaw the completion of reports for the admission and transfer of each exchange student.
Education
Associate of Arts - Office And Distribution
Akrahallskolan
Nybro, Sweden05.1986
Skills
- Customer service
- Excellent Communicator
- Time Management
- First aid and CPR certified
- Microsoft Office suite
- Bilingual in Swedish and English
- Lesson planning
- Conflict resolution
- Creative problem-solving
- Administrative Support
- Training and Mentoring
- Team Supervision
Accomplishments
- Hogalids Folkhogskola completed 1 year (1991-1992)
- Paraeducator and Education support professionally certified (2010)
- Handle with care certified (2011)
- CPR and First Aid certified (2019-2023)
- Annual Youth Exchange and Study Scholarship Training (2012-2023)
Timeline
Regional Manager
International Student Exchange Programs
05.2020 - Current
Concierge
Sunrise Senior Living
03.2018 - 06.2020
Area Coordinator
ASSE International Student Exchange
01.2012 - 10.2016
Assistant Teacher
Prince William County Public Schools
08.2010 - 06.2016
Program Coordinator
Compass USA
01.2008 - 08.2015
Associate of Arts - Office And Distribution
Akrahallskolan
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